Principal Cloud Applications Administrator

Principal Cloud Applications Administrator

Join to apply for the Principal Cloud Applications Administrator role at OpenText.

Overview

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will partner with highly regarded companies, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Your Impact

A Principal Cloud Applications Administrator role would fit someone with creative and innovative problem-solving skills. You will collaborate with Agile squads / developers, sustain, and business partners, and provide significant contributions to develop specifications to resolve problems, and to address enhancement needs, focusing on areas of logging, monitoring, and metrics for operational readiness.

What The Role Offers

• Uses technical knowledge, creativity, and company practices to drive down occurrences of incidents through the development of proactive monitoring and alerting.
• Provide attention to incidents according to Service Level Agreements.
• Provide continuous feedback to development teams on system stability, defect analysis, and system enhancements.
• Work with IT business and development partners to gather input to develop new capabilities in displaying / monitoring / alerting on key performance indicators (KPIs) by tracking business transactions (BT) in real-time.
• Take ownership and accountability for the incident resolution process, participating in RCA and SWAT investigations.
• Plan for validation and verification of changes deployed by infrastructure teams, development teams.
• Participate in day-to-day real-time technical support and troubleshooting on issues reported from the user / customer base.
• Establish and maintain good relationships with team members, Product Development, Product management, Customer Service, Client management, and other cross-functional teams.
• Participate in training and information-sharing activities.
• Act as backup for other team members when necessary.
• Requires rotating shift work as needed.
• On-call rotation is required, as 7x24x365 support is required.

What You Need To Succeed

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.

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