Director of operations

Status : Full-Time

Salary : Starting at 74 000$ per year

Located in downtown Montreal, Le Nouvel Hotel gives you quick access to all means of transportation. If you want to be surrounded by passionate professionals, this 4-star hotel is ready to receive you.

In addition, the location of the hotel gives you a variety of choices for restaurants and cafes for lunch hours or for the 5 to 7 after work.

Reporting to the General Manager, the Director of Operations plays an essential role in the management and growth of our hotel establishment.

They will be responsible for overseeing all hotel operations, with a strong emphasis on sales and revenue development activities.

They will lead a team of hospitality professionals, work closely with department heads, and contribute to achieving our financial goals and continuous improvement of the guest experience.

Key Responsibilities :

• Supervise and manage all daily hotel operations.
• Develop and implement operational policies and procedures to ensure high-quality service and maximum efficiency.
• Manage and coordinate teams from various departments, including reception, housekeeping, sales, accounting, and other related services.
• Develop operational budgets, monitor expenses, and optimize hotel profitability.
• Ensure compliance with quality and safety standards in the hotel establishment.
• Manage vendor relationships and negotiate advantageous contracts.
• Provide an exceptional guest experience by resolving issues and addressing customer needs.
• Manage the sales department operations in collaboration with the Director of Sales.
• Collaborate with the sales team to increase revenues.
• Work with the general management to achieve strategic objectives for the hotel.
• Manage operations in real time, ensuring that service standards are consistently upheld.

Required Qualifications :

• Degree in hotel management, business management, or a related field.
• Significant professional experience in the hospitality industry, including management roles.
• Knowledge of SMERF, Group, and individual markets.
• Excellent communication, team management, and problem-solving skills.
• Proficiency in computer tools and hotel management software.
• 3 to 5 years of experience in a similar role.
• Ability to work flexibly, including weekends and holidays.
• Group insurance
• Complimentary underground parking space
• Dry cleaning service for your professional clothing
• Provision of a company laptop and mobile phone

Languages : Bilingualism (French and English) is required for this position as we serve an international clientele.

Who are we

Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America.

To learn more about Tidan, visit our website : https : / / www.tidan.com / en / .

We believe in teamwork and are committed to creating a high performing team whether through training or by strengthening team relationships.

We have an admiration for our employees who set themselves professional challenges and we support them in achieving them.

Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you.

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