call centre manager
- Education :
- Expérience :
Education
- Bachelor's degree
- or equivalent experience
Tasks
- Hire, train, direct and motivate staff
- Plan and direct research
- Direct and advise staff in the development and implementation of service quality assessment strategies
- Plan, develop and organize the policies and procedures of establishments
- Represent the company within various economic and social organizations
- Provide customer service
- Assign, co-ordinate and review projects and programs
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
Experience
3 years to less than 5 years
Green job
Involves duties and responsibilities that lead to positive environmental outcomes
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
- Durée de l'emploi : Permanent
- Langue de travail : Anglais
- Heures de travail : 40 hours per week
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