Deskside SupportPeopleToGo • North York, ON, Canada

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Deskside Support

PeopleToGo • North York, ON, Canada

Il y a plus de 30 jours

Type de contrat

Temps plein

Quick Apply

Description de poste

Primary responsibility will be hardware troubleshooting and workstation (desktop, laptop) PC imaging to address problems with machines that have been deployed to field units across the country. As well, they will be engaged in problem resolution for other issues reported by customers. The records assigned will be the more simple problems. Here is a list of technical skills the person will need :

Windows Operating systems (XP, Vista, Windows 7) (Must have)
Microsoft Office
Basic networking concepts
WiFi technology
VPN
PC Hardware troubleshooting and repair (Must have)
Imaging technologies (RIS, Image X, WDS) (Must have)
If the candidate has Lotus Notes and Blackberry experience, it would be a bonus but not mandatory
Minimum of 1, preferably 2 years of experience in PC support and / or deskside support

In addition, success in this role calls for :

Good client facing skills

Excellent Organization skills

Good verbal and written communication skills

Attention to detail

Good problem solving and decision making skills

Ability to multi task

Strong knowledge in client hardware

Able to work with minimum supervision

Able to work with deadlines

Able to lift 50lb.

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Support • North York, ON, Canada

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