Program Manager

Hours of work : 8am to 4pm - Monday to Friday

Salary Range : $64,359 to $101,785

Job Summary :

Coast’sClubhouse is a place for individuals to access support through staff and community resources. It is based on the Fountain House model and provides programs and services consistent with the psychosocial rehabilitation approach. Within this model, members work alongside staff in order to build social, vocational life skills and offer and promote pathways to employment. Members are a part of the decision‑making process and participate with staff in a structured system known as a work ordered day. Within this shared responsibility, members and staff are responsible for running many of the day‑to‑day responsibilities of the Clubhouse.

The Position :

Under the direction of the Division Director, this position is responsible for the overall management of day‑to‑day operations of the Coast’s Clubhouse, Employment and youth and young adult programs. In addition, the successful candidate will be required to work with senior leadership as part of the development and construction of new Clubhouse and head office buildings. During this transition period, working with the staffing team and Director to ensure that the VCH program requirements are being consistently met in a temporary location will be a top priority.

This position leads a team of unionized staff that operate within the Clubhouse. You will establish a positive, healthy and safe work environment for this team, and manage all aspects of the employee lifecycle.

Program leadership includes risk management for the programs including safety aspects as well as financial management of program budgets. In addition, working closely in partnership with Vancouver Coastal Health and other community partners will be an ongoing priority as well as developing program plans in alignment with overall Coast strategies and operational plans.

Responsibilities :

• Assures the delivery of quality services, including overseeing the day‑to‑day operations of the range of programs within the Coast Clubhouse, Young Adult and Employment services.
• Initiates and organizes the annual program planning process for the division and is responsible for the development, implementation, and evaluation of current program areas.
• Participates in the development of divisional policies and prepares departmental procedures and ensures policies and procedures are implemented accordingly.
• Directly intervenes, when necessary, in program, personnel or member issues.
• Develops and articulates program standards to all staff, members and interested parties.
• Articulates appropriate quality assurance objectives, indicators and measurement processes in current programs, sets appropriate performance thresholds and monitors program performance vis‑a‑vis those standards.
• Assures that all government or board reports are produced on a timely basis.
• You will also be assigned other duties that arise, based on operational needs of the Clubhouse Program.

Community Relations :

Job Qualifications

The ideal candidate has strong knowledge of mental illness and substance use issues and the overarching social structures in which people find themselves needing additional supports to help them in their own personal recovery.

The Pay Range is the minimum and maximum annual salary based on full time equivalent hours.

Incumbents are typically hired, transferred or promoted between the minimum and midpoint of the range based on their knowledge, skills, abilities and experience in relation to the role requirements.

The top 10% of the pay range is for the incumbents who are industry experts in the job with the combination of exceptional experience and competencies needed to perform all duties and responsibilities at a superior capability level.

Why Coast

Some of the Benefits we Offer

Coast Mental Health is committed to creating a culture of diversity and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, gender, ethnicity, sexual orientation, religion or disability.

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