Client Success Manager

About the role The Client Success Manager role at Engage2Excel is the primary client-facing role expected to manage the relationship and ensure strategic alignment and best value for the product being supported.

The role should always be striving to be the trusted advisor on the account ensuring that all internal teams are delivering as expected by the client and that the revenue stream is preserved and grows.

Key Roles & Responsibilities

• Responsible for the customer satisfaction, retention / renewal and growth of accounts
• Proactive management related to developing deep-rooted client relationships with an intimate knowledge and understanding of the client, current program design and functionality
• Develop deeper and higher-level relationships within assigned strategic accounts working closely with the Customer Experience and Sales Solutions teams to drive additional business and execute upon the account strategy
• Partner with Sales Solutions, Implementation, IT, Merchandising, Manufacturing, and other Customer Experience team members to ensure smooth operations of current programs
• Lead the development and presentation of Business Reviews for assigned strategic accounts & Consult customers on best practices for their organization.

This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

To be successful in this role, you will have :

• A minimum of three years of client-facing experience in a fast-paced consulting
• The ability to travel 10% of the time and have the demonstrated ability to grow an account.
• 7+ years’ experience doing the above but with some of the largest organizations across the globe with the ability to show strong growth within their client base.
• Bachelor’s Degree or equivalent strong work experience with Master’s preferred.
• Outstanding customer service skills such as accuracy, timeliness, responsiveness, proactivity, and mutual learning.

Working Conditions

Up to 10% travel expected

Why join the E2E Group? Top reasons to consider aligning your career with our company.

• We have a great team, and we work hard together toward common goals and with a passion for excellence.
• We value your contribution to our success and provide a competitive salary as well as a complete recognition and rewards program!
• We care about your health and well-being and offer an employee assistance program, extended health care benefits.
• Hybrid or work from home arrangements to help you achieve work / life balance, and flexible leave that you can take when it's important to you.
• Ongoing training throughout the year as well as inspiring leaders and colleagues who will lift you up and help you grow
• A day off which promote community involvement
• We value Security, which is why we require applicants to complete a background check assessment.

Those who excel here are curious and enjoy learning and growing on an ongoing basis. Do you have the profile we're looking for?

Apply now to join our team! (*) Only successful candidates will be contacted. We will consider your CV for other positions!