District Manager - British Columbia, Manitoba and Saskatchewan

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose.

If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

PRIMARY DUTIES AND RESPONSIBILITIES :

Major Accountabilities :

• Ensures adequate training of FCMs on relevant therapeutic area needs, internal Working Processes and Standard Operating Procedures and that of the client;
• Manages the hiring, performance and development of the FCMs team; Oversees and approves expenses of FCMs; Ensures regular coaching of the FCM team throughregularfieldvisits;
• AssisttheFCMsinpeakorabsenceperiodstoensureastreamlinedprogramfrom a HCP’s perspective; Sets FCM Team objectives and KPIs and generates / maintains tools to generate significantperformancemetrics;
• Ensuresteamreadinessfortimelyfieldimplementationofcurrentandfuture projects;
• ForecastsandallocatesresourcestosupportgeographicalneedsoftheprograminkeepingwithKey Performance Indicators;
• CollaborateswiththeClient’spointofcontactinactivities,issuesandinsightsrelatingtotheFCMs’duties and responsibilities;
• ProvidescontinuousfeedbacktotheSeniorProgrammanager,theClient’sPointofContactandotherrelevant internal and external stakeholders to ensure Best in Class status of the patient support program;

May be required to be on standby / on call as part of this role.

Responsible to report all Adverse Events to the assigned units / departments

Responsibilities include :

Client Interaction

Provide leadership on client account

Responsible for strategic program management

Ongoing communication with key client personnel to review FCMs KPI and performance reports

DevelopsstrategiesandactionplanincollaborationwithProgramManagementteamandClientkey stakeholders.

Team Management

Act as a role model, provide leadership and direction

Work with management team to ensure clear understanding of team mission and goals

Workwithmanagementteamtohelpidentifyskillsthatareneededforprojectsorworkactivitiesandmatch skill requirements with available talent

Proactive management and provide direction to the FCM team

Assist in recruiting by interviewing and hiring for vacant positions

Conduct Performance Reviews and Professional Development for the FCM team

Training and Mentoring

Manage, train and motivate FCM team

Assist in training and developing FCM team

Spends a significant proportion of time in the field with the remote team

Develops succession plans for key team members

Recruits, trains and develops high achievers

Provides leadership to FCM team and participates as facilitator for learning programs

Program Management

Provide strategic guidance to the FCM team to optimize customer program experience

Proactive facilitation and management of activities and milestones

Ensure effective execution of best in class holistic services

Monitoractivities(KPIs)toensuresuperiorcustomerexperienceandensurecompliancewithProgram's operating procedures

Utilize systems (CRM, Reports) to monitor, train and coach FCM team

Works closely with management team to promote synergy and identifyefficiencies

Workscloselywithmanagementteam,client’sPointofContactandotherrelevantinternalandexternal stakeholders for strategic alignment

Financial Accountability

Approve purchases, contracting, expenses, mileage and other budget related expenses

Customer interaction

Act as program champion with influential stakeholders

Obtain feedback and input on program enhancements

Be a key strategic partner for the client Sales Team

Technical Skills and Expertise

Stay abreast of industry trends and important pending legislation impactingbusiness

Identify and collaborate with internal and external resources and experts

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS :

Generalknowledgeofreimbursementandpatientassistanceprogramsanddatabaseelementsand functionality as well as operational policies and processes an asset;

Nursing background is an asset but not a requirement.

University science / healthcare degree, or equivalent combination of experience and education;

Minimumof7yearsexperienceinpeopleandclientmanagement,clinicalorbiotechnologyprogram management or related field, within healthcare

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS :

• Fluently Bilingual in English and French (written and spoken) an asset;
• Background in healthcare settings is an asset;
• Solid understanding of the business principles of the pharmaceutical industry;
• Abilitytounderstandandapplymedicaland / orbusinessknowledgetoallaspectsoftherole,butinparticular to provincial and private payer markets, complying with professional and ethical standards of practice;
• Strong people management skills;
• Proven track record in leadership and management of a field basedteam;
• Able to leverage internal and external relationships and opportunities to help promote team productivity;
• Stronginterpersonalskills.Abletocommunicateeffectivelywithalllevelsandwithinternalandexternal stakeholders;
• Ability to manage multiple priorities and respond to constantly changing situations;
• Effectiveproblemsolvingandanalyticalskills.Mustbeabletoabletobringforwardopportunitiesand recommendations to improve effectiveness and productivity, according to set objectives;
• Excellent client management experience;
• Proven track record if organizational abilities;
• Strong knowledge of computers and systems;
• Excellent knowledge of Microsoft Office;

Hold and maintain a valid, non-expired, unrestricted driver’s license

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What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day.

In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.

This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Schedule

Full time

Affiliated Companies :

Affiliated Companies : Innomar Strategies