Remote Customer Service Representative

Hiring multiple Outreach Specialists - Customer Service Reps for a Remote position .

Job Summary :

Outreach Specialists handle high-volume telephonic traffic with Hospitals and Providers on behalf of healthcare clients. Outreach Specialists seek to schedule or otherwise secure delivery of medical records from across the country.

Outreach Specialist will coordinate the medical record collection process, update contact and demographic information, schedule an extraction of medical records, and coordinate any necessary follow-up.

An Outreach specialist is also responsible for the retrieval and indexing of medical records across various provider facilities and specialty groups at a pre-arraigned date and time.

The retrieved documents are then securely uploaded into Company database.

The candidate for this position must have a disposition towards customer service, be assertive without being aggressive, and always maintain a professional demeanor.

We are looking for candidates with :

Call center background

Telephone Etiquette

Excellent customer service skills

Data Entry Skills

Intermediate knowledge of outlook, teams, word, and excel

• This is a 5-6 month contract to start. IF possible the client does like to convert to permanent employee but it is NOT guaranteed and is based on performance and program need.
• Projected Start date is OCTOBER 21st, 2024. Can you start on that date?

SCHEDULE is based off of CENTRAL time zone.

7am - 4pm - Mountain Time

8am - 5 : 00pm Central Time

9am - 6 : 00pm Eastern Time

Job Summary :

Outreach Specialists handle high-volume telephonic traffic with Hospitals and Providers on behalf of healthcare clients. Outreach Specialists seek to schedule or otherwise secure delivery of medical records from across the country.

Outreach Specialists will coordinate the medical record collection process, update contact and demographic information, schedule an exchange of medical records and coordinate any necessary follow-up.

The candidate for this position must have a disposition towards customer service, be assertive without being aggressive, and always maintain a professional demeanor.

This position will require an expert knowledge of navigating the company system and working with the MRT team.

In addition to the summary described above, an Outreach Specialist II, must be crossed trained or have the equivalent experience to effectively perform key responsibilities of an Outreach Specialist for Premium Assist and / or Medical Record Technician.

Key Responsibilities :

Execute a minimum of 60 daily outbound / inbound phone calls with the goal of scheduling records for retrieval

Retrieve medical record images from provider facilities efficiently and professionally

Manage documentation requests and scheduling of document exchange

Follow-up on outstanding document requests that are past due

Document all communications in system

Types and transmits correspondence as necessary

Process records and documentation according to Company standards

Provide EOD update and report to supervisor after completing an onsite retrieval appointment

Minimize interruption to provider office while observing HIPAA standards and regulations

Required Knowledge :

Able to navigate Windows-based screening system effectively

Basic knowledge of Microsoft Office products

Understand customer service processing requirements

Place and receive calls via computer interface

Track / monitor / retrieve information on calls

Understands the management of call queues and has some experience in it

Familiar with components of standard Medical Records

2+ years of experience working in a professional office environment

Relevant call center experience, healthcare industry a strong plus

Please Apply Today!