Sr. CX Insights Manager (18 months)

Sr. CX Insights Manager (18 months)-0005MR

Posting Date :

Feb 20, 2026, 9 : 07 : 11 AM

Primary Location : Ontario-Ottawa

Job Type : Contract

Schedule : Full-time

Description

Application deadline : February 27, 2026

Join the EDC Team!

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade. #LI-Hybrid

Position : Senior CX Insights Manager (18month contract)

Employment Type :  Contract

Compensation Details :

• Customer Experience 18 : Salaries typically range from $96, 557 to $128, 743 annually, based on qualifications and experiences

Location :

About EDC :

At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

Why Join EDC?

Team Overview :

The Customer Experience Centre of Excellence (CX COE) plays a critical role in enabling insights‑based strategies that deepen exporter engagement and support EDC’s business objectives. Reporting to the Manager, CX Insights, the Sr. CX Insights Manager is a senior individual contributor responsible for advancing EDC’s customer listening and marketing research capabilities. This 18‑month HR contract role focuses on maintaining and enhancing enterprise customer and market research programs, and on translating complex findings into clear, actionable insights for stakeholders across the business.

The Sr. CX Insights Manager will lead and support the delivery of key research initiatives across multiple customer experience touchpoints, including flagship surveys and marketing research studies. The role requires strong expertise in quantitative and qualitative research methods, survey operations, and insight storytelling. Defined as an exceptional communicator and analytical thinker, the successful candidate will leverage data, research, and insights to inform marketing strategies, answer critical business questions, and identify opportunities to improve the exporter experience. Through effective relationship‑building, the role is expected to understand business goals, translate them into meaningful research questions, and clearly communicate what the insights mean for senior stakeholders and decision‑makers. A strong drive for quality, rigor, and cross‑functional collaboration is essential.

What you will be doing :

Customer Listening & Research Delivery

Marketing and CX Measurement

Insights, Reporting & Storytelling

Stakeholder Management & Practice Evolution

Key competencies

What we are looking for :

Eligibility :

EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening requirements. The position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date.

Apply today!

Want to learn more about EDC? Check our website here

EDC's Commitment to Employment Equity

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves.

We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants' interest in a career at EDC; however, only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.

EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization, we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs. Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process, so please do not hesitate to contact us directly for any accommodation requests at . We are here to support you every step of the way.

Application deadline : Feb 27, 2026, 11 : 59 : 00 PMEDC is committed to employment equity and actively encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.If selected for an interview, please advise us if you require special accommodation.Candidates must meet the requisite government security screening requirements.