Technical Support Engineer – Hosting Operationsasset works • Calgary, AB

Technical Support Engineer – Hosting Operations

asset works • Calgary, AB

Il y a 7 jours

Type de contrat

Temps plein

Télétravail

Description de poste

Job Summary :

We are seeking a Technical Support Engineer – Hosting Operations to support application installations, upgrades, and ongoing maintenance across hosted environments. This role is responsible for executing deployments through Azure DevOps (ADO) release pipelines, troubleshooting technical issues, contributing to automation initiatives, and providing 24×7 production support to ensure high service availability and customer satisfaction.

This position requires strong technical troubleshooting skills, experience with release management, and the ability to collaborate across DevOps, Infrastructure, CAT, and Dev Support teams.

Job Description : Key Responsibilities

Application Installation & Upgrades

Perform application installations, upgrades, and configuration across Customer test and production environments.
Execute deployment activities using Azure DevOps release pipelines.
Follow change management processes to ensure safe and reliable releases.
Validate deployments and coordinate with the cross-functional teams.

Release & Deployment Support

Monitor and manage CI / CD pipelines to ensure successful releases.

Troubleshoot deployment failures and environment-related issues.

Maintain deployment documentation, runbooks, and standard operating procedures.

Collaborate with DevOps teams to improve deployment reliability.

Technical Support (24×7 Operations)

Provide L2 / L3 technical support for hosted applications and infrastructure.

Participate in on-call rotations for incident response and resolution.

Investigate production issues, perform root cause analysis, and recommend preventive actions.

Ensure adherence to SLA commitments and incident management processes.

Collaboration & Communication

Work closely with cross-functional teams including Infrastructure, DevOps, , and Product Engineering.

Provide timely updates during incidents, maintenance windows, and releases.

Document known issues, resolutions, and best practices.

Required Qualifications

3+ years of experience in technical support, hosting operations, or application support roles.

Experience deploying and supporting enterprise applications.

Strong troubleshooting skills across application, server, and networking layers.

Familiarity with Windows / Linux server environments.

Understanding of change management and release processes.

Willingness to work in a 24×7 support model, including on-call rotations.

Preferred Qualifications

Experience with scripting / automation (PowerShell, Bash, Python, etc.).

Familiarity with cloud platforms (Azure).

Knowledge of monitoring and alerting tools.

Experience supporting database-driven applications (Oracle / SQL Server).

ITIL certification or familiarity with ITIL practices.

Worker Type : Regular

Number of Openings Available :

Créer une alerte emploi pour cette recherche

Technical Support Engineer Hosting Operations • Calgary, AB

Offres similaires

Technical Support Analyst - Completions

Pason Systems Corp. • Calgary

Temps plein

Intelligent Wellhead Systems (IWS), a Pason company, is the leading supplier of digital control technologies that improve oil and gas well installation and operations. The company’s inVision™ Techno...Voir plus

Dernière mise à jour : il y a 16 jours • Offre sponsorisée

Software Development Engineer– Software DevOps & Continuous Integration Team

AMD • Calgary

Temps plein

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovatio...Voir plus

Dernière mise à jour : il y a 8 jours • Offre sponsorisée

Cloud / DevOps Lead

BrainRidge Consulting • calgary, ab, ca

Temps plein

BrainRidge Consulting is a premium FinTech Technology Consulting firm with the energy of a startup and the experience of an enterprise. With a mission to empower financial institutions and organizat...Voir plus

Dernière mise à jour : il y a 5 heures • Offre sponsorisée • Nouvelle offre

Support MUREX / Murex Support

ALTEN Canada • calgary, ab, ca

Temps plein

English will follow] - Dans cette annonce, l'utilisation du genre masculin a été adoptée afin de faciliter la lecture, et n'a aucune intention discriminatoire. Chef de file mondial de l’industrie de...Voir plus

Dernière mise à jour : il y a 8 heures • Offre sponsorisée • Nouvelle offre

Full Stack Engineer

Set 2 Close | B Corp • calgary, ab, ca

Temps plein

The ideal candidate brings strong backend development experience, solid database skills, and the ability to contribute to scalable, maintainable applications. Develop and maintain backend services u...Voir plus

Dernière mise à jour : il y a 13 jours • Offre sponsorisée

Service Desk Specialist - 24 / 7 Cloud & Data Center Ops

Qu Data Centres • Calgary

Temps plein

A technology infrastructure company in Calgary is seeking a Service Desk Specialist to provide advanced technical support in a 24 / 7 operations environment. You will be responsible for incident manag...Voir plus

Dernière mise à jour : il y a 6 jours • Offre sponsorisée

Customer Engineer - Lantek

Lantek • calgary, ab, ca

Temps plein

As part of the Operations team, this.CAD / CAM and MES / ERP solutions).This includes supporting the full software lifecycle : from implementation and user training to incident resolution.Consult, speci...Voir plus

Dernière mise à jour : il y a 3 heures • Offre sponsorisée • Nouvelle offre

Senior Cloud Operation Developer

AVEVA Denmark • Calgary

Temps plein +1

Senior Cloud Operation Developer page is loaded.Senior Cloud Operation Developer.Apply locations Calgary, Canada time type Full time posted on Posted 3 Days Ago job requisition id R011309.AVEVA is ...Voir plus

Dernière mise à jour : il y a 16 jours • Offre sponsorisée

Senior Network Operations Architect

University of Calgary • Calgary

Temps plein

A leading research university in Calgary is seeking a Senior Specialist Network Operations to oversee network service delivery and infrastructure operations. This role demands strong expertise in ro...Voir plus

Dernière mise à jour : il y a 10 jours • Offre sponsorisée

Ingenium developer - Tamanna Technology

Tamanna Technology • calgary, ab, ca

Temps plein

We are looking for an experienced.The ideal candidate will have strong hands-on technical expertise and experience working within the insurance domain. Develop, configure, and customize solutions us...Voir plus

Dernière mise à jour : il y a 6 heures • Offre sponsorisée • Nouvelle offre

Senior Performance Engineer : Cloud & Containers DevSecOps

Black Duck Software, Inc. • Calgary

Temps plein

A software security firm based in Calgary is seeking a full-stack performance engineer to enhance performance testing of Java-based applications. The ideal candidate will have over 8 years of experi...Voir plus

Dernière mise à jour : il y a 16 jours • Offre sponsorisée

Plant Support Engineer - Global Connect Technologies

Global Connect Technologies • calgary, ab, ca

Temps plein

Job Title : Plant Support Engineer / SWAT.Seeking a Plant Support Engineer with strong experience in Root Cause Analysis (RCA) and system diagnostics. The role involves providing on-site engineering su...Voir plus

Dernière mise à jour : il y a 7 heures • Offre sponsorisée • Nouvelle offre

.NET Support Engineer - LTIMindtree

LTIMindtree • calgary, ab, ca

Temps plein

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace.Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnan...Voir plus

Dernière mise à jour : il y a 7 heures • Offre sponsorisée • Nouvelle offre

Specialist, Technology Support - On Site

BFL CANADA • Calgary

Temps plein

We offer more than a job, we offer a career!.We support our employees to shape their career by encouraging continuing education and investing in training and development. We put our employees at the...Voir plus

Dernière mise à jour : il y a 5 jours • Offre sponsorisée

NetApp Storage & Infrastructure Support Engineer

TekWissen ® • Calgary

Temps plein +2

Job Type : Temporary Assignment.TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.Our client i...Voir plus

Dernière mise à jour : il y a 16 jours • Offre sponsorisée

Technical Support Representative

Spacelabs Healthcare • Calgary

Temps plein

Technical Support Representative.At Spacelabs Healthcare, you make a difference.Every member of our worldwide team plays an integral role in improving treatment and helping providers deliver except...Voir plus

Dernière mise à jour : il y a 16 jours • Offre sponsorisée

Cloud Engineer

Insight Global • calgary, ab, ca

Temps plein

Insight Global is seeking a Senior Manager of Google Workplace and Collaboration to lead a high‑performing team supporting multi‑cloud initiatives across Google Cloud Platform (GCP), Google Workspa...Voir plus

Dernière mise à jour : il y a 8 heures • Offre sponsorisée • Nouvelle offre

Enterprise Solutions Architect - Networking, Cloud & IoT

Bell Canada • Calgary

Temps plein

A leading telecommunications company is seeking a candidate for a Management position in Calgary.This role involves leveraging advanced technology solutions across various domains such as IoT, Clou...Voir plus

Dernière mise à jour : il y a 14 jours • Offre sponsorisée