Customer Service Representative - Track & Trace
Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.
We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies. We are looking for dynamic individuals with a passion for helping people to join our team at our Brampton Office.
Responsibilities :
- Coordinate, track and trace all shipping and handling requests with customers and suppliers in support of a customer specialized project.
- Proactively identify shipments at risk of service failure and take control of shipments to ensure on time delivery.
- Correctly troubleshoot and proactively resolve shipment discrepancies, as needed.
- Respond timely to customer needs for information, including but not limited to updates on orders, Proof of Delivery and inventory cycle counts.
- Investigate product overage, shortage and damage; complete appropriate documentation and manage customer response for handling of the issue.
- Notify Operations Lead of all requested changes from the customer or a supplier regarding shipping, handling or administrative items.
- Develop and maintain a positive working relationship with all service providers.
- Report customer feedback to Logistics Project Lead, including any signs of customer dissatisfaction.
- Correctly enter data into transportation management system and maintain and generate required reports; properly process, audit and file various documentation.
Requirements
- College diploma or university degree.
- 1-2 years logistics and customer service experience is an asset.
- Ability to solve problems and alleviate conflicts or escalate tactfully.
- Strong time-management with an ability to prioritize and multi-task.
- Strong inter-personal and communication skills.
- Proficient in Microsoft office, with aptitude to learn new software and systems.
Benefits
- Career growth
- Healthcare Benefit Package
- High competitive salary
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