Bilingual Customer Service Representative

Are you looking for your next career opportunity? Looking to expand your customer service skills? Want to make a difference on a day to day basis?

Do you have an interest in helping people move, and in working in a government-adjacent company?

If yes, this might be just the job for you!

We are looking for Bilingual Contact Centre Agents to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!

Location : Aberdeen Street Ottawa K1S 5R5

Advantages

• $20.50 / hour
• Monday-Friday work week
• Hours of work between 8am-8pm
• Accessible by public transit (only paid parking available)
• Team oriented environment
• Great location by restaurants and café's
• Possibility of permanency
• Opportunity for growth and development

Responsibilities

• Receive calls, emails, chats and video calls
• First point of contact for clients in stressful situations
• Provide sound advice and suggestions based on policies
• Effectively handle customer inquiries and issues
• Take ownership for effectively handling customer issues and inquiries while ensuring customer satisfaction is at the core of every decision

Qualifications

• Bilingual French and English is mandatory
• Some call center experience
• Familiar with CRM systems
• Strong phone and verbal communication skills
• Customer focused
• Ability to multitask, set priorities and manage time effectively
• Must be eligible to obtain a government security clearance (reliability)

Summary

Please apply by

Visiting www.randstad.ca and apply through the posting

Email us at : [email protected] (please use "Customer Service Representative- Relocation" as the subject)

We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.

Information received relating to accommodation measures will be addressed confidentially.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.