Spa Manager

The Team Naturally Pacific Resort aims to become a top resort that welcomes everyone and offers exciting experiences every day.

We are seeking team members who are passionate about providing exceptional hospitality and service, and who align with our values of Passion, Community, Inclusion, and Innovation.

Our focus is not only on creating memorable experiences for guests but also on establishing a fulfilling and enjoyable work atmosphere for our team.

Becoming part of the Naturally Pacific team will allow you to engage in the hospitality industry within an expanding company that values every individual's input and celebrates achievements collectively.

The Role As a key member of our team the Spa Manager is responsible for maintaining the spa's brand and culture by leading the team in a genuine and supportive manner.

They are responsible for all spa operations and offer guidance to guarantee a seamless guest experience. This role calls for an entrepreneurial mindset, strong leadership skills, and exceptional communication abilities.

The Spa Manager collaborates with the team to handle daily operations, establish service standards, address issues, promote wellness, and foster team accountability and personal growth.

Your contributions to the team include : Ensuring all guests receive the highest level of service and hospitality. Developing and updating a comprehensive Spa Procedures manual that includes written policies and procedures for all spa and services, administration, and maintenance.

Ensuring that all employees have the necessary licensure and certifications making sure the team is highly trained and provides exceptional services while sharing relevant brand / product information.

Additional tasks and duties as assigned. A few things we are looking for in a new team member : Minimum five (5) years of senior Spa Leadership experience A degree in Business Administration or Hospitality Management an asset.

Experience managing a staff of 30+ Experience developing and monitoring operational budgets. Demonstrated experience leading, motivating, coaching, and developing teams.

Excellent verbal and written communication skills. Ability to read, speak and interpret documents in clear English. Computer friendly with a strong proficiency in MS Office Programs.

Possess a roll up your sleeves attitude. Must be able to multi-task and manage in high-volume, and high-stress environments.

Strong team player that can collaborate with all departments to ensure a consistent and above-expectations experience for our guests.

Perks & Benefits At Naturally Pacific Resort, we believe in recognizing and rewarding the valuable contributions of our colleagues.

As a member of our team, you can expect to enjoy a comprehensive range of benefits and competitive compensation tailored to your skill set, education, and experience.

Please note that specific benefits may vary depending on the role and level within the organization. Comprehensive employer paid health, vision, and dental coverage for you and your family.

Access to ongoing training and development opportunities to support your career growth and advancement within the company.

Employee and Family Assistance Program. Discounts on various resort amenities and services such as food, golf, retail, and spa.

Support for your health and wellness goals. Registered Pension Plan (RPP) eligibility after 1 year. Accommodations available for qualifying candidates.

We are committed to fostering a positive and supportive work environment where our employees feel valued, respected, and motivated to excel.

We believe that by investing in our team members' well-being and professional development, we can collectively achieve success and create a thriving and fulfilling work environment.

The Resort At Naturally Pacific Resort, our mission is to provide guests with a memorable and meaningful experience. Located at the crossroads of the forest, mountains, and the Pacific Ocean in Campbell River BC, Naturally Pacific’s 100-room resort features a luxury spa, upscale restaurant and 18-hole golf course with a virtual driving range and lounge.

This coastal destination offers spectacular views and access to some of the best outdoor experiences in the world. From eco-adventures, internationally renowned salmon fishing, wildlife watching, to traversing the parks and trails, Campbell River is a doorway to adventure.

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