Program Manager, Deloitte Global Risk and Brand Protection

Job Type : Permanent

Work Model : Remote

Reference code : 127037

Primary Location : Toronto, ON

All Available Locations : Toronto, ON; Burlington, ON; Calgary, AB; Ottawa, ON

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge.

Purpose defines who we are and gives us reason to exist as an organization.

• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Experience a firm where wellness matters.
• Be expected to share your ideas and to make them a reality.

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cuttingedge products and services that deliver outstanding value and that are global in vision and scope?

Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

What will your typical day look like?

Paradigm is Deloitte’s new global client and engagement acceptance solution guiding Deloitte businesses and risk professionals through a single risk process.

• Responsible for project management of a $120M global program with focus on cross global transformation dependency management, internal project management and budget management
• Safeguards that the project produces the required deliverables at the required quality standard within the specified constraints of time, quality, and cost.
• Takes decisions on priorities for critical project tasks and, if required, escalates to Leadership
• Provides a clear definition of expectations for deliverables, timing, costs and benefits, and escalates ongoing deviations of the scope, as needed.
• Leads and manages the mitigation / resolution of project risks / issues, including the assignment of owners.

Product Strategy and Vision :

• Develop and communicate a clear product vision and strategy that aligns with the Product’s objectives.
• Responsible for accomplishing the stated project objectives in close cooperation with the Work Stream Leads and manage program inter-dependencies.
• Define the product roadmap and prioritize features based on user feedback, legal and regulatory changes, and business objectives.

Product Development and Management :

• Collaborate with cross-functional teams, including DevOps, design, deployment, and change management, to define requirements.
• Conduct and coordinate user testing to gather feedback to improve product features and functionality.
• Manage impacts of new or updated features from other integrated systems in the O2E ecosystem and its impacts on Paradigm and vice versa.
• Monitor product performance, analyze data, and make data-driven decisions to optimize product success.

Stakeholder Management :

• Work closely with internal stakeholders, such as Global and Deloitte Firm Risk Leaders and Deloitte Technology, to gather input and ensure alignment on product strategy and goals.
• Act as the primary point of contact for stakeholders, including Deloitte Firms, and DTech, to gather requirements and address any issues or concerns.

Market and Competitive Analysis :

• Stay up-to-date with Global Policy changes, Deloitte Firm legal and regulatory requirement changes such as AML, Anti-Corruption, and Audit & Assurance oversight policies.
• Conduct analyses to understand Salesforce product improvements that may be integrated to enhance Paradigm performance or functionality.

Product Marketing and Launch :

• Manage product documentation, communication materials, and training materials to support the change and deployment teams to drive product adoption.
• Coordinate release updates, including conducting product demonstrations, testing, and monitoring launch success metrics.

Deloitte Firm Feedback and Support :

• Gather feedback through various channels, such as advisor groups, discussions, and support tickets.
• Analyze feedback and prioritize product improvements and bug fixes based on Deloitte Firm needs and impact on business goals.

Leadership and Team Collaboration :

• Lead and inspire cross-functional teams, providing clear direction, setting goals, and fostering a collaborative and innovative work environment.
• Mentor and coach junior product team members, helping them develop their skills and grow in their roles.

About the team

At Deloitte, we expect results. Incredible tangible results. And Deloitte Global professionals play a unique role in delivering those results.

We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value.

We want you to fit in with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment;

but we also want you to stand out with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

Deloitte Global supports our talented professionals in answering the question : What impact will you make?

Global Risk & Brand Protection protects, preserves and enhances the Deloitte brand. We navigate the dynamic risk landscape across the areas of risk management, confidentiality & privacy, cyber security oversight, regulatory, independence & conflicts, and Anti-Corruption / financial crimes.

We foster trusting relationships across the Deloitte network through collaboration, facilitation and responsive guidance.

Enough about us, let’s talk about you

You are someone with :

• University degree, PMP certification or equivalent business experience
• Minimum 5 years’ experience in quality and risk management field
• Project Management Certification (PMI) desired
• Project Management experience and skills with demonstrated results
• Proven track record delivering complex global technology, change management & process re-engineering programs, business analysis
• Experience in driving processes and implementation improvements in sizeable environments; managing both internal operations and third-party vendors and partners with a track record of tight delivery around service levels and cost metrics.
• Experience managing financials and timelines (full P&L, budgets, timelines, project milestones)
• Excellent analytical, presentation and communication skills
• Ability to leverage organizational network to deliver material results.
• Strong partnership orientation proven ability to overcome challenges with partners collaboratively & hold partners / colleagues to account for accurate delivery.
• Flexibility ability to manage a large & varying workload (i.e., volume, complexity & composition)
• Attention to detail & diligence
• Highly energetic & positive with a proven ability to work independently (self-starter)
• Ability to work flexible hours when needed

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program.

Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels.

Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.

Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization.

Some representative examples include : $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people : Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here.

We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada.

This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .

We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.

ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples.

We are all Treaty people.