Client Services Coordinator

Job Description

Job Description

Salary : $56,000 - $60,000 annually

The Client Services Coordinator is a key member of the myHSA Customer Experience team, responsible for coordinating day-to-day support operations while delivering thoughtful, accurate, and efficient support to employees, plan administrators, and advisors.

This role is primarily focused on ownership of the myHSA support email inbox and acts as a backup for live chat during high volume periods, coverage gaps, or escalated inquiries. The Coordinator serves as a point of escalation and peer resource for CSRs, supports onboarding and training, and works closely with the Head of Experience to ensure consistency, efficiency, and a high standard of customer service across all support channels.

This is a full-time role based in our Calgary office.

Key Responsibilities

Support Operations & Inbox Ownership

• Own and manage the support email inbox, ensuring timely responses and appropriate delegation to internal teams
• Act as the primary point of contact for email-based support inquiries
• Ensure all inquiries are tracked, followed up on, and resolved efficiently
• Act as backup for live chat support when additional coverage is needed and during high-volume periods

Peer Support & Escalations

Customer Support & Issue Resolution

Training, Onboarding & Process Improvement

Collaboration & Compliance

Qualifications