Job Description
Job Description
As a Dispatcher / Service Coordinator, you will play a vital role supporting dispatch lead and technicians by ensuring the smooth flow of operations within the service department.
Position is located in Aldergrove, BC.
Essential Functions :
- Answer phones and manage e-mail requests.
- Create and schedule service requests and planned maintenances.
- Dispatch technicians and manage their schedules.
- Verify work order completion and review with technicians as needed.
- Review & address aging calls.
- Regularly go through websites to make sure calls are not sitting in the Pending / Acceptance Queue.
- Follow up on all scheduled activity for changes in technician routes and update accordingly.
- Maintain customer communication and updates through their website and / through email.
Job Requirements :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Highly organized, with an ability to manage multiple tasks, set priorities, and meet deadlines.
- Strong problem-solving skills with excellent attention to detail.
- Proficiency in office software and tools.
- Self-motivated and works well with others.
- Ability to handle high-pressure situations and prioritize tasks effectively.
- Effective communication skills working with customers and colleagues at all levels of the business.
- Capable of working with cross functional teams to meet deadlines and goals.
- Flexibility and desire to take on additional responsibilities.
- Willing to learn and grow with the company.
- High school diploma or general education degree.
- HVAC / R industry knowledge or experience preferred.
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