Investigate, evaluate, negotiate towing and storage payouts on PD Claims while adhering to the established by-laws
Manage a pending of Pay Into Court files, as they arise
Act as liaison between Members, shops, tow operators, pounds, legal and salvage vendors to ensure TSU adherence
Responsible for ensuring that all Total Loss vehicles are moved to salvage, ensuring plates / personals removed, as well as vehicle released
Responsible for the repatriation of Stolen and Recovered vehicle processing either local or overseas
Collaborate effectively with peers / other departments
Remain up to date on industry trends and by laws
Perform other tasks and duties as assigned by the Manager
Who you are :
Completion of Post-secondary education
1-5 years prior claims handling experience coupled with 2-3 years customer service experience
Strong knowledge of relevant and current towing equipment, and towing and storage by-laws
Familiar with Small Claims Court practices / procedures and Pay Into Court, and cheque certification process
Excellent communication skills both written and oral
Demonstrated negotiation and conflict resolution skills
Superior customer service and interpersonal skills
#LI-Hybrid
#LI-SS1
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