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CAA Club Group
Towing and Storage SpecialistCAA Club Group • Thornhill, ON, CA
Towing and Storage Specialist

Towing and Storage Specialist

CAA Club Group • Thornhill, ON, CA
30+ days ago
Job type
  • Full-time
Job description

Position Details

What you will do:

  • Investigate, evaluate, negotiate towing and storage payouts on PD Claims while adhering to the established by-laws
  • Manage a pending of Pay Into Court files, as they arise
  • Act as liaison between Members, shops, tow operators, pounds, legal and salvage vendors to ensure TSU adherence
  • Responsible for ensuring that all Total Loss vehicles are moved to salvage, ensuring plates/personals removed, as well as vehicle released
  • Responsible for the repatriation of Stolen and Recovered vehicle processing either local or overseas
  • Collaborate effectively with peers/other departments
  • Remain up to date on industry trends and by laws
  • Perform other tasks and duties as assigned by the Manager

Who you are:

  • Completion of Post-secondary education
  • 1-5 years prior claims handling experience coupled with 2-3 years customer service experience
  • Strong knowledge of relevant and current towing equipment, and towing and storage by-laws
  • Familiar with Small Claims Court practices/procedures and Pay Into Court, and cheque certification process
  • Excellent communication skills both written and oral
  • Demonstrated negotiation and conflict resolution skills
  • Superior customer service and interpersonal skills

#LI-Hybrid

#LI-SS1

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Towing and Storage Specialist • Thornhill, ON, CA

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