Towing and Storage Specialist

Position Details

What you will do:

• Investigate, evaluate, negotiate towing and storage payouts on PD Claims while adhering to the established by-laws
• Manage a pending of Pay Into Court files, as they arise
• Act as liaison between Members, shops, tow operators, pounds, legal and salvage vendors to ensure TSU adherence
• Responsible for ensuring that all Total Loss vehicles are moved to salvage, ensuring plates/personals removed, as well as vehicle released
• Responsible for the repatriation of Stolen and Recovered vehicle processing either local or overseas
• Collaborate effectively with peers/other departments
• Remain up to date on industry trends and by laws
• Perform other tasks and duties as assigned by the Manager

Who you are:

• Completion of Post-secondary education
• 1-5 years prior claims handling experience coupled with 2-3 years customer service experience
• Strong knowledge of relevant and current towing equipment, and towing and storage by-laws
• Familiar with Small Claims Court practices/procedures and Pay Into Court, and cheque certification process
• Excellent communication skills both written and oral
• Demonstrated negotiation and conflict resolution skills
• Superior customer service and interpersonal skills

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