Regional Director

Do you love leading teams of GM's as a region and mentor multiple restaurants in a region?

WHO WE ARE :

Above all else our success is largely due to our people and our core values, or what we call our company Way of being entrepreneurial, service-minded, fun and authentic.

We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

JOB SUMMARY :

You are critical to the success of our group contributing through the direction and control of restaurant operations to not only provide craveable foods and great quality, but to create and experience for our guests.

You help direct and influence the operation of the restaurants, develop a team of leaders, attain sales and beat profit objectives.

Protect the brand enforcing the highest standards of food quality, service, cleanliness, safety and sanitation by using effective tools and communication to help supervise managers and team members within your portfolio.

You will coordinate and operate multi-unit operations so as to increase sales and profits

as measured by company budgets. To ensure all aspects of the brand are executed within the

restaurants at a very high level. This is accomplished by developing managers to operate restaurants

at an outstanding level as measured by hospitality and product quality. The Regional Director ultimate responsibility is to be seen as the teacher, coach, mentor, confidant, and leader.

Coach and develop GMs using a development plan and the GM development path.

IN THE ROLE OF A REGIONAL DIRECTOR :

• Ensure all restaurants are compliant with company standards and leading a team of General Managers and team members to drive positive team member engagement and retention.
• Identify and diagnose ongoing operational gaps in restaurants; develop formal action plans to resolve gaps and partner with field support as needed.
• Achieve & maintain operational excellence at all times, partnering with General Managers and team members in your respective portfolio.
• Ensure excellent customer service & operational goals are consistently above standard. (SMG, QSC & Company Education) Ops Scorecard
• Hold GMs accountable to executing action plans , track progress and promote a sense of urgency.
• Development of talent : Enforce systems and processes that drive effective hiring, training, retention and development, including succession planning for GM roles, performance appraisals, and monthly feedback with focus on their development.
• Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
• Review key financial variables daily. Analyze and track key financial / operational data to derive meaningful business insights.

Develop executive presentations and present key trends and results to Director / VP. Present financial / operational weekly updates during DM & GM meetings.

Ensure restaurants are meeting operating plan through the use of P / L reviews and quarterly business reviews

• Ensure that all restaurants maintain a theoretical-to-actual COGS variance of less than 1.5%.
• Ensure that labor standards are followed in all restaurants and scheduled-to-actual labor stays within 2% variance from guide.
• Ensure all the restaurants in your region comply with local, state, and federal regulations and OSHA guidelines.

HUMBLE : You know that the success of your restaurants depends on the success of your team members. You can respectfully bring problems to the attention of the supervisor and you are willing to ask for help.

You always represent the brand and department in a professional and polished manner. You maintain a regular and predictable attendance and a positive attitude.

HUNGRY : You know that there is always room to grow, both personally and professionally. You are an ongoing student, and you have an insatiable curiosity and an interest in self-improvement.

You are responsible for undergoing further training as well as training the team members.

SMART : You are an ongoing learner. You have an insatiable curiosity and are continuously looking for ways to excel further.

You also have emotional intelligence and can create genuine connections with your team and the guests.

SERVICE-MINDED : Whether you are training a team member or interacting with a guest, hospitality is your middle name. You have a genuine desire to serve others and can maintain a calm, tactful demeanor when dealing with difficult situations.

ENTREPRENEURIAL : You never met a goal you couldn’t meet or exceed. You are eager to identify and introduce new ideas and solutions to create efficiency in the operation.

You can manage multiple projects and timelines with a sense of urgency and follow through.

AUTHENTIC : You show up to work as your best self every single day. You give 100% to the task at hand and thoroughly support your team and the guests.

FUN : Contrary to popular belief, District Managers are a blast. You understand that this isn’t just about chicken it’s about the experience.

You bring your unique flavor to every interaction.