Operations Officer

Title : Bilingual Operations Officer

Contract : 06 / 03 / 2024 to 12 / 02 / 2024

Pay : $35.50 / hr

Hours : 8 AM-4 PM and or 9AM-5PM

Location : Montreal, Quebec

SUMMARY OF DAY-TO-DAY RESPONSIBILITIES :

Commercial loans department, review of commercial security files

Ordering security files / binders from file room. Reviewing securities, comparing, and reconciling (Credit agreements. Property, investments)

MUST HAVE :

1. Knowledge of security

2. Critical thinking skills mitigate risk for the bank

3. STRONG attention to details

4. Strong communication skills customer focus, taking ownership

5. Excel staying organized, navigating complex trackers

6. Flexible in work hours Could work OT or weekends as needed, stay later during peak work

7. Meeting deadlines- SLAs

8. FULLY BILINGUAL English and French : Read, write, speak (reading complex documents)

9. Sound knowledge of MS Office, proficiency in MS Excel is a must

NICE TO HAVE :

1. STRONG asset to have commercial loans experience

2. Banking experience small business banking loans officer, credit officer, operations officer

3. Knowledge of Global and WWS platforms would be an asset

4. Preferred - experience in a Trade Processing related role, preferably experience with cash products (such as loan, deposits, swaps and forwards)

EDUCATION :

• Post-secondary is nice to have high school exp. Preferred
• 0-2 years' experience in a Trade Processing related role, preferably experience with cash products (such as loan, deposits, swaps and forwards)

ROLES AND RESPONSIBILITIES :

Provide a broad range of operational support and perform general to specialized transactions and / or other processing activities for own Operations and Business Services function.

May contribute to analysis / reporting on critical projects or special initiatives that strengthen our operating model / processes and elevate service quality.

CUSTOMER : Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)

Refer to escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function / partner to facilitate resolution and ensure that service quality is maintained

Identify opportunities to improve service delivery

Support partners with incoming transactions, validating information as needed to perform adjustments with authority levels

Interact with partners by responding to requests in an effective and timely manner

SHAREHOLDER :

Prioritize and manager own workload to meet SLA requirements for service and productivity

Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies / procedures

Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate

Support the timely and accurate completion of business processes

Actively review internal processes / activities and provide ideas for process improvement

Investigate and escalate non-standard or high-risk activities as appropriate

Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g., Anti-Money Laundering, Business Continuity Management)

Be knowledgeable of and comply with Bank Code of Conduct Skills : Ability to adhere to strict deadlines and handle high volumes of work.

Excellent quantitative and analytical skills. Excellent organizational and time management skills.

Ability to work independently as well as part of a team. Self-motivated and goal oriented. Ability to adapt to changing policies and procedures.

Attention to details is crucial. Understanding of MM and FX products (ex : Options, Foreign Exchange spots and forwards, Money Market deposits and loans)

Ability to learn and apply skills to new software programs.

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.

We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal / Native American status or any other legally-protected factors.

We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.