Technical Product Support Specialist

Meest is a global logistics company that has been proudly serving customers in North America for more than 30 years, delivering seamless parcel delivery to more than 50 countries around the globe.

We welcome you to Meest where every delivery is a story of family, community, and connection!

As we continue to expand our operations, we are seeking a highly skilled Technical Product Support Specialist to join our dedicated team.

Key Functions :

• Provide outstanding customer support to users in Canada and the USA, ensuring seamless navigation and resolution of issues related to registration, password reset, shipping labsels, and address corrections.
• Collaborate with partners in Canada and the USA to streamline account creation processes, manage rates, and conduct comprehensive onboarding training sessions.
• Troubleshoot product-related challenges, manage escalations, and analyze user behaviour to optimize user experience.
• Execute database maintenance and management tasks to uphold data integrity and ensure seamless product performance.

What We Are Looking For :

• Exceptional problem-solving abilities with a strong analytical thinking and sound judgment.
• Outstanding communication skills, both written and verbal, with customer-centric approach (Ukrainian Native / Bilingual Proficiency is a must).
• Proficiency in PC Operations and experience troubleshooting Apple OS and Windows OS.
• Familiarity with MS database tools such as MS SQL console, and MS Access, along with technical expertise in database management.

If you are driven and passionate individual looking to take the next step in your career, we encourage you to Apply for this exciting opportunity.