Description
- Oversee the day-to-day operation of delivering guest service, including Front Office, Bell & Valet Services, Maintenance, In-Room Dining, Wellness, Vitality Spa & seasonal Activities.
- Coordinate, lead, motivate, and develop Department Managers, Supervisors, and team members.
- Liaise with operating departments within the district to ensure seamless collaboration.
- Foster lateral relationships with Sales, Revenue Management, Catering, IT, HR, leadership team, Marketing, Accounting, and Restaurants.
- Ensure compliance with Forbes Five-Star standards through training and audit activities.
- Lead AM and PM pre-shift and Pass-on meetings.
- Conduct departmental meetings and develop strong relationships with various teams.
- Participate in the hiring process for all positions at the hotel.
- Administer and analyze zero-defect reporting.
- Pacify guests immediately in case of product or service failures.
- Lead the weekly labor meeting.
- Attend and occasionally chair the weekly Executive Committee Meeting.
- Attend the monthly P&L review and Quarterly performance review with AGL Leadership.
- Assist with pre-work for the annual budget process.
- Plan and schedule repair and maintenance works throughout the hotel property.
- Ensure OS&E supplies are maintained at appropriate levels for effective operation.
Requirements
- Bachelor’s degree in hospitality management, Business Administration, or a related field.
- Minimum of 10 years of progressive experience in hotel operations, with at least 5 years in a managerial role.
- Previous experience in operations and rooms division in luxury hotels Ideally Forbes 5-Star
- Proven leadership abilities with a track record of effectively managing teams and fostering a positive work environment.
- Strong organizational and problem-solving skills, with the ability to multitask and prioritize in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to interact professionally with guests, employees, and stakeholders at all levels.
- Proficiency in hotel management software and Microsoft Office Suite.
- A solid understanding of revenue management systems
- Flexibility to work evenings, weekends, and holidays as needed.
Corporate Culture
We are united by a commitment to deliver exceptional service and maintain a pristine, welcoming environment across all departments.
If you’re driven by a passion for hospitality and seek to be part of a team dedicated to exceeding expectations, consider joining them.
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