Systems QA & Support Specialist

Job Description

Job Description

Salary : About the Role

Suncoast Built is growing and seeking an enthusiastic entry-level professional to join our IT team. This hands-on role focuses on quality assurance, testing our internal tools and enhancements, creating user-friendly onboarding and training materials, and providing support to ensure smooth adoption across the organization.

Ideal for recent graduates or early-career individuals in IT / computer science who enjoy detail-oriented work, helping others, and learning new systems.

What Youll Do

• Create and maintain user-friendly onboarding & training materials : step-by-step guides, knowledge base articles, quick-reference docs, instructional videos, workshops, and hands-on sessions for internal tools
• Drive effective onboarding and change management : deliver training, run regular user check-ins, collect feedback, demonstrate tools, and boost adoption rates
• Provide frontline user support : troubleshoot basic issues, respond to inquiries quickly, perform proactive engagement check-ins, escalate complex problems, and monitor for high satisfaction and usage
• Conduct detailed QA testing : test code enhancements, features, updates, and integrations; document and track bugs / issues; collaborate for smooth, reliable rollouts
• Build and update the knowledge base : document processes, bugs, improvements, feedback, and lessons learned to support ongoing efficiency
• Contribute to process improvements : suggest / enhance QA protocols, documentation standards, support workflows, and change management practices; handle light admin IT tasks

What You Bring

What We Offer

Why Join Suncoast?

Since 1991, Suncoast Enclosures has built high-quality outdoor living products (screen enclosures, louvered roofs, retractable screens, patio covers) that help families and businesses enjoy year-round spaces. Our reputation rests on innovation, reliability, and treating people like family. We invest in supportive teams, training, and real growth opportunities. If you value collaboration, detail, and making a difference, youll thrive here.