Inside Product Support Representative

Description

Major Job Functions :

• Grow territory through proactive prospecting and account development  with our owner-operator and growing contractors in the Edmonton region. Build strong relationships with existing, new, and lapsed customers to achieve annual sales and profitability targets. Convert cash and prospect accounts into loyal, repeat and growing customers.
• Engage customers consultatively  through phone (majority), virtual, and job‑site interactions to understand their work, equipment, and business challenges. Prepare timely, accurate parts and service quotes with a focus on rebuilds, labour CVA agreements, components, and undercarriage solutions. Follow opportunities through to won / lost outcomes.
• Maintain disciplined pipeline management  with accurate account details, equipment population, activities, and opportunities documented in Saleslink. Provide reliable forecasting and maintain a healthy, transparent funnel.
• Utilize and Consult on Digital tools and offerings :   This includes parts.cat.com, Cat Central Ap, VisionLink etc. Interact with and help customers integrate digital solutions into their day to day.

Competencies :

Specific Skills :

Knowledge & Experience :

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and / or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities. If you require an adjustment / accommodation at any point during the recruitment process, please inform your recruiter.