Credit & Collections Specialist Bilingual

Summary

Looking for a career, at a company where you love to work, all while working from the comfort of home? Do you love a challenge, see Sales as a numbers game?

Do you want to be part of a growing organization, on a team that’s interested in your development?

Willson International is a Customs Brokerage and Third-Party Logistics organization. At Willson, we’re creating an environment that empowers our people to reach their full potential, while embracing your strengths and ambitions.

Whether it’s developing new skills, opportunities to innovate and grow, or the flexibility to enjoy the moments that matter with your loved ones, Willson International is the place for you.

Location : GTA, ON.Remote, work from home

Language Requirements : The successful candidate must be bilingual (speaking and written) in French and English. The full recruitment process, training, and corporate communications will be conducted in English.

Description of Role

Reporting to the Credit Manager, the Credit Collections Specialist is responsible for a portfolio of accounts, evaluating credit risk and collection of outstanding receivables.

This involves regular credit reviews of new & existing accounts and contacting clients for payment on invoices to keep accounts in good standing.

• Being mindful of customer service standards, managing a portfolio of accounts; following collection procedures to collect on past dues, contacting clients by phone, e-mail, and collection letters
• Provide account statements, copy of invoice / back up documents to client upon request
• Maintain >

45 days accounts to below a % defined by the department’s Key Result Objectives

• Review AR Aging reports to investigate, follow-up, and resolve / collect past due invoices; this may include regular communication with Operations, Sales and Service teams
• Review accounts to consider Holds, communicate this with the clients and internal depts
• Reconcile client accounts, this may include communicating misapplications and making corrections
• Regularly review aging to consider possible adjustments and write-offs; submit refund requests as needed to keep the account portfolio clean
• Maintain excellent account notes, this will include weekly reporting of collection efforts
• Review credit reports to evaluate credit limits when opening new accounts, and maintain existing account credit limits;

this may include completing reference checks as needed

• Review daily credit alert emails to confirm accounts are in good standing, reporting the information to the Credit Manager accordingly
• Submit credit limit reviews for possible credit increases as needed
• Review and reply to emails in a timely manner and address client inquiries with a sense of urgency
• Send Customs ARL (K84) statements and collect GST / duty payment from clients at the end of the month which is then reconciled with the Govt;

this will include understanding the process and reconciling between Willson Intl data and Govt data this is a time sensitive task and is completed with urgency every month

• Assist clients with their inquiries regarding Govt GST / Duty debts and payments; this will include a review of clients Govt account and assisting them with reconciliation
• Accept possible after-hours phone calls from Operations, due to credit limit controls set up, regarding a client’s shipment that may need authorization to clear the border
• Other duties as assigned

Decision Making Responsibilities

• Tasks are diversified and follow a wide range of standardized slight complex procedures.
• Tasks are considered semi-routine and may be of several varieties.
• Moderate exercise of judgment generally covered by standards and precedents.
• Analysis of data generally applied to the solution of specific problems

Contacts - Internal and External

Contacts of importance are a regular part of the responsibilities of the job. Tact and judgment are required when dealing with others.

Inside contacts may involve :

a) Supervision of others; settling working arrangements that may be awkward and follow-up to ensure workflow is maintained.

b) Presenting reports and information where tact and judgment is required to obtain approval of action, and / or co-operation, and / or secure a decision, generally at a management level.

Outside contact usually involves :

a) Regular contacts when dealing with sales, complaints or service irregularities, judgment and tact in dealing with outside contacts of importance.

However, procedures and standards are established and are to be followed.

b) Contacts beyond immediate associates may involve dealing with emotionally charged situations on a regular basis.

Knowledge and Educational Requirements

• High School Diploma required
• Credit and Collection certification and or training is preferred.
• Minimum two (2) years’ direct collection experience within an office environment
• Working knowledge of MS Office Suite of products Outlook and Excel is significant
• Working Knowledge of Basic Accounting practices and Credit approval knowledge
• Strong communication skills, including French verbal and written is required
• Problem solving and analytical ability is strongly required
• Ability to work independently with a great sense of self-direction, as well as working cohesively as a team
• Excellent organizational and time management skills, with an ability to multi-task

Why you’ll love it at Willson

• We’ve been selected as a Top 100 Small-Medium Employer in Canada!
• Work-from-home environment, with a home internet reimbursement
• 3 weeks vacation for all new hires
• Company-matching RRSP program
• We care about your loved ones too that’s why we offer family medical benefit coverage (including significant mental-health practitioner coverage), Compassionate Care top-ups, and Maternity / Parental top-ups.
• Change is crucial to success it’s never a dull moment here! We offer trainings, and cover the cost of certifications so you can adapt to change with your best foot forward

Oneteam is essential to our corporate identity we only succeed if we work together. That’s why we take the time to recognize the value of our staff, and celebrate the big moments together (like service anniversaries, weddings, and cute things, like puppies and babies).

The job posting is to fill an existing vacancy