Order Desk Coordinator

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Kerridge Concrete Ltd. provided pay range

This range is provided by Kerridge Concrete Ltd.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$25.00 / hr - CA$28.00 / hr

Direct message the job poster from Kerridge Concrete Ltd.

Senior Recruitment Specialist @ Inspired HR Ltd

Position : Order Desk Coordinator

$25–$28 / hour | Overtime in Summer | RRSP Match | Benefits

About the Role

Kerridge Concrete Ltd. is growing, and we’re looking for a proactive, detail-oriented Order Desk Coordinator to join our team. This role sits at the heart of our operations - connecting customers, dispatch, and internal teams to ensure concrete orders are processed accurately, efficiently, and on time.

If you thrive in a fast-paced environment, enjoy juggling priorities, and like being the person who keeps everything moving, this could be a great fit for you.

What You’ll Be Doing

As an Order Desk Coordinator, you’ll combine customer service, logistics coordination, and problem-solving in a high-volume environment :

• Take and process customer orders by phone and email, entering them into the system for dispatch.
• Make real-time decisions on the best way to fulfill orders while balancing customer needs and operational capacity.
• Manage a high volume of incoming calls - answering, prioritizing, and redirecting as needed.
• Enter new orders while actively speaking with customers.
• Work closely with Dispatch on same-day order changes and daily scheduling.
• Communicate clearly and empathetically with customers regarding order status and solutions.
• Collaborate with internal teams including Dispatch, Sales, Operations, and Accounting.
• Use Integra software (industry-specific) and support the transition to a new cloud-based system later this year.
• Help plan and support dispatch workflows by understanding truck availability and daily logistics needs.

What We’re Looking For

We’re seeking motivated, curious, and reliable candidates who bring :

Initiative and ownership when solving problems.

Nice to Have :

Why Join Kerridge Concrete?

Seniority level

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