Senior Manager, Global Change Management Operations - Hybrid

Is this role right for you?

• You are an influencer and enjoy building relationships across cross-functional teams.
• You thrive on problem-solving to design solutions for business problems within your domain.
• You enjoy working with distributed teams to influence strategy, tactics, and execution of Change Management.
• You can leverage a strong understanding of enterprise IT infrastructure and applications and related management of risk related to change, software delivery, and ensuring velocity.
• It’s in your DNA to partner cross-organizationally and drive improvement.
• You are keen to provide strategic insights & practical recommendations.
• You thrive on problem-solving to design solutions for business problems within your domain.
• You take pride in managing deliverables independently and with a high degree of efficiency.

Do you have the skills that will enable you to succeed in this role?

You possess strong communication (verbal / written / presentation) skills to convey technical information to both technical and non-technical audiences.

The same in Spanish is an asset.

• You have at least 10+ years of progressive IT & business industry working experience, which must include at least 3+ years of experience in managing teams or projects / programs.
• You have at least 3+ years of hands-on professional working experience in IT Service Delivery. Doing this in the financial services and, specifically, banking industry is highly desired.
• You have at least 2+ years of working experience in operating Change / Release Management at a large organization.
• You have applied knowledge of ITSM disciplines and frameworks, specifically ITIL.
• You have experience in a technical domain, such as software development, system administration / operations, reliability & performance engineering, process engineering, resilience engineering, etc
• You have the skills to interact with an increasingly broad range of stakeholders to influence results.
• You have the skills to lead technical / strategic initiatives on a global scale through the application of theoretical technology-specific knowledge to improve operational efficiency and align with changing business requirements.
• You have completed a post-secondary education in Computer Science, Engineering, or in a related technical stream, or commensurate experience.
• Completion of ITIL v.4 certification is an asset.
• You'll get to work with and learn from diverse industry experts, who have hailed from top technology companies around the world.
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We foster an environment of innovation and as well, continuous learning through online courses, cross-functional development opportunities, and tuition assistance.
• We care about our people, allowing them to design how they work to deliver amazing results.
• We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation;

health / medical / wellness benefits; employee banking privileges.

• in downtown Toronto is :
• Renovated with a design focus on enabling collaboration through both environment and technology.
• Located near the TTC’s Line 1 King subway station & is located minutes from GO Transit / VIA Rail hub at Union Station;

as well as the TTC’s King 504 streetcar line.

• Just minutes from the Gardiner Expressway & the DVP.
• Home to The Commons, a dining space at Scotia Plaza for employees where breakfast & lunch are served. Also, The Bean serves hot / cold beverages & snacks.
• Directly accessible to The PATH & its many food courts, restaurants, grocery stores, LCBO, hairdressers, pharmacies, gyms, clothing stores & services.

scotiatechnology

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