Problem Solvers. Proactive Protectors. Relentless Allies.
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This position is responsible for the planning, installation, implementation, and training of Fortra Systems Management software solutions for customers, specifically for our Robot and MPG brands.
WHAT YOU'LL DO
- Deliver complex software implementation projects from contract acceptance through to Go Live.
- Guide customers through best practice processes to help ensure successful adoption of solution.
- Work closely with assigned Project Manager to ensure accurate description of services to be provided including estimate of effort and date of completion.
- Create high level acceptance test plans to confirm solution functionality and demonstrate functionality to customer.
- Configure and document software settings and deployment architecture to meet Fortra and customer requirements.
- Resolve any identified issues or concerns related to the software implementation.
- Document and escalate complex issues to Support.
- Train end users, answer software questions, and provide training aids.
- Work collaboratively to assess impact of change requests for effort estimation and capacity planning purposes.
- Provide communication of task status to Project Manager through regular status reporting and other presentation vehicles.
- Assist in the monitoring of project-related issues or escalations (of an urgent or high priority nature) and build response strategies and actions to address issues.
- Travel up to and sometimes more than 25% to customer locations.
- Other duties as assigned.
QUALIFICATIONS
- A four-year degree is preferred. Equivalent work experience and accreditations will be considered
- 5+ years of IBM i Administration experience
- 5+ years of High Availability (HA) experience
- 5+ years of experience implementing and supporting software products.
- Confident and positive attitude in facing complex organizations and processes.
- Strong analytical and problem-solving skills with high attention to detail and quality.
- Effective interpersonal and professional communication skills, both verbal and written. Builds strong customer relationships through responsiveness and expertise.
- Strong presentation skills. Comfortable leading a small group through discovery workshops and training sessions.
- Strong organizational and time management skills.
- Ability to effectively handle multiple projects and responsibilities. Ideal candidates will also have :
- 5+ years of Fortra Robot suite experience :
- 5+ years of Fortra MPG experience
- CL programming experience
- IBM i Save / Restore experience
- IBM BRMS for i experience
- DB2 SQL experience
REQ ID : 3157
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