Job Description
Customer Service Representative
Our client, based in the lower mainland of Vancouver, provides unique printing solutions specializing in high-quality, customized products for businesses and organizations.
Their dedication to excellence and customer satisfaction, and an incredible team culture, sets them apart. They are looking for a talented Customer Service Representative to join their team.
As a Customer Service Representative, you will be the frontline ambassador for the company, providing exceptional service to their clients.
You will handle inquiries, process orders, and ensure customers have a seamless and positive experience from start to finish.
Key Responsibilities :
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Process customer orders, ensuring accuracy and attention to detail.
- Provide product information and guidance to customers to help them make informed decisions.
- Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
- Collaborate with the production and design teams to ensure customer requirements are met.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure they are satisfied with their purchases and service.
Qualifications :
- Marketing Certificate combined with additional education or training in customer service or related field is a plus.
- Proven experience in a customer service role, preferably in either the printing industry, corporate gifts supply, or in a light manufacturing environment where multiple products are on offer.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and ability to handle difficult situations with ease.
- Proficient in using computer systems and software, including Microsoft Office Suite and CRM systems.
- Proficient with Adobe Illustrator
- Detail-oriented with strong organizational skills.
- Ability to work independently as well as part of a team.
- Positive attitude and a passion for providing exceptional customer service.
Why you should apply :
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and dynamic work environment.
- Location : Lower Mainland Vancouver / Fraser Valley, BC
If you are interested in this Customer Service Representative role please apply online today!
Requirements :
Customer Service Representative - Work From Home
Handle incoming customer service calls. Accept customer calls and return customer. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Dispatch incoming customer phone calls. ...
Customer Service And Sales Support Representative
Our day to day includes contacting the members that have requested our services, reviewing their benefits and options over a Zoom/Video call and helping them complete their application for enrollment. As a valued team member, you will engage with multiple clients throughout the day, delivering unpar...
Customer Service Representative
Customer Service Representatives Wanted: Join Our Dynamic Team! About Us: At our company, we empower our clients and consistently exceed their expectations. Previous experience in customer service or a related field is preferred but not required. Join our team and make a difference in the live...
Customer Service Representative (Remote)
Customer Service Representative. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Customer Service Representative. Customer Service Representative. ...
Customer Service Representative
Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the be...
Customer Service Representative - Work From Home
Handle incoming customer service calls. Accept customer calls and return customer. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Dispatch incoming customer phone calls. ...
Customer Service Representative
Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction. Compassionate and operates with integrity on every sale – will care deeply for our customers!. Some experience in a customer-facing environment. ...
Customer Service Sales Representative Remote Abbotsford, BC
We are a rapidly growing company actively searching for dedicated and driven individuals from across North America to join us as life insurance benefits advisors in providing outstanding customer service and support to our client base. Sales or customer service experience is advantageous but no...
BYOD Work@Home Customer Service Representative
You’ll field customer billing inquiries, identify the unique needs of each customer, address concerns, take payments and exercise emotional intelligence to improve the overall customer experience!So, what does a day in life of a Customer Care Representative look like?• Communicate with customers thr...
Operations Customer Service Representative
Operations Customer Service Representative. Why choose Intelcom and become one of our Operations Customer Service Representative?. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of custome...