customer service agent
- Education : Secondary (high) school graduation certificate
- Experience : 1 year to less than 2 years
Tasks
- Produce informational materials to increase awareness of services available
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Receive payments
- Explain procedures, risks and benefits to clients
- Maintain and manage digital database
- Answer clients' inquiries and provide information
- Supervise office and volunteer staff
- Show and describe goods or services
- Record customers' orders
Other benefits
- Free parking available
- Work Term : Permanent
- Work Language : English
- Hours : 30 hours per week
customer service agent
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