order clerk - customer services
- Work Term : Permanent
- Work Language : English
- Hours : 40 hours per week
- Education : Secondary (high) school graduation certificate
- Experience : 2 years to less than 3 years
Work setting
Business sector
Tasks
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Receive payments
- Answer clients' inquiries and provide information
Computer and technology knowledge
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- SAP (FI / CO / HR / MM / OT SD)
- MS Office
Transportation / travel information
Public transportation is available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Repetitive tasks
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Quick learner
Health benefits
Health care plan
Other benefits
- Free parking available
- Paid time off (volunteering or personal days)
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