Reporting to the Director of Sales the Inside Sales / Call Center Representative creates relationships with our clients to develop business from existing and new clients and actively seek new sales opportunities.
This position will liaise with cross-functional internal teams to improve the entire customer experience. The key area of focus for this role will be to grow Aurum's business within multiple industries, including but not limited to, residential and commercial.
Job Type- Full-Time, Temporary
Schedule- Monday to Friday, 9 : 00 am-5 : 00 pm
Responsibilities
- Take the lead on establishing, developing, and maintaining positive customer relationships
- Reach out to customer leads through cold calling
- Present, promote and sell Aurum's services using hard facts and persuasion to existing and prospective customers
- Manage large amounts of inbound and outbound calls in a timely manner
- Build positive sustainable client relationships by consistently delivering the wow factor to our customers
- Route inbound calls for large sales to appropriate sales executives
- Negotiate contracts and close agreements to maximize profits
- Expedite the resolution of customer concerns and provide solutions and / or alternatives
- Coordinate sales plans with operations and scheduling departments to ensure availability
- Keep records of customers' conversations in our CRM
- Analyze the territory / market's potential and track using our CRM
- Other duties as assigned
Requirements
- Degree or diploma considered an asset
- Minimum 1 years experience in a customer service / support role
- Experience in a call center preferred
- Highly motivated and target-driven with a proven track record in sales
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities, and manage time effectively
- Excellent selling, communication, and negotiation skills
- Strong prioritizing, time management, and organizational skills
- Efficient with Microsoft Office and Google Suite
- Ability to learn new software, such as Salesforce
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