Adventure Expert, Brewster Sightseeing

What will be your daily

pursuit?

As an Adventure Expert, you will be the warm welcome to all who visit our transportation centre. You will anticipate needs and assist in elevating all guests’ experiences in the iconic Canadian Rockies.

You will also play an important role as part of the transportation, ensuring smooth logistics and high quality experience standards.

This seasonal position is posted as part of our recruitment for spring / summer 2024.

Compensation

The starting salary for this position is $17.50 per hour.

What perks can you expect?

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job?

• Ensuring each guest who passes through has received the best possible experience through anticipating needs and offering personalized recommendations based off your expert knowledge
• Responding to guest and team enquiries through a variety of methods, including but not limited to walk ups, phone calls, emails and online communications
• Resolve guest experience issues, including appropriate reporting and follow-up as required
• Maintaining open, effective communication and positive relationships with other teams through radio, phone and online communication
• Maintain current and accurate knowledge of Pursuit attractions, events, and local knowledge
• Utilizing knowledge of Pursuit tours and attractions to cross-sell and maximize retail sales
• The responsible handling of cash, credit cards, and appropriate reports
• Assist in various transportation duties including, but not limited to, direct ticket sales, guest loading, bus directing, and guest meet and greets as required
• Ability to read and understand a dispatch sheet with driver assignments and passenger manifests
• Producing booking confirmations and follow up with clients including taking payments through a direct POS system with accuracy and efficiency
• Uphold our high standards of service, merchandising, and display
• Monitoring store security
• Facilitating efficient inventory management and movement
• Ensure personal safety, as well as that of our guests and team members, to the best of your ability
• Ensuring work area remains clean, tidy, well stocked and communicating any needs
• Uphold the Pursuit core values
• Represent Pursuit professionally in all communications relating to clients / guests, suppliers, products, and co-workers
• Abiding by and applying all procedures and policies as laid out

What skills and experience do you need for this job?

• Strong customer service skills and attention to detail
• Effective communication skills. Secondary language skills are an asset
• Proven ability or willingness to adapt effectively and efficiently, whilst actively participating in fast-paced, team environments
• Basic mathematical and literacy skills
• Time management skills and ability to prioritize
• Proven ability to take initiative and anticipate needs
• An active interest in the Canadian Rockies
• Accountability with the ability to work independently, be self-motivated and self-regulated
• Cash-handling experience
• Experience with POS systems, booking systems, and retail procedures an asset
• First aid qualifications and possessing a valid driver’s license are an asset
• Physical demands include constant use of hands, repetitive actions and speaking, sitting / standing for long periods of time, frequent bending / twisting, working outdoors, and may lift, push, and pull up to 50 lbs

What will your work environment be like?

• Beautiful. You’ll work in an iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events and fun!
• Independent. You’ll spend your days in and around our amazing properties.
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up.

We work as a team and believe that we succeed together these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job.

This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

Closing

Equal Employment Opportunity Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation.

We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!