Senior User Experience Designer

For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental and estate.

Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you!

The Opportunity :

Under the leadership of the Senior Manager, UX Design & Content Strategy, the Senior User Experience Designer will help design and improve products and services for internal and external clients.

In this position, you will collaborate with a variety of stakeholders including product managers, business analysts, tax analysts, developers, quality assurance analysts, translators and content writers. The top candidate will be an accomplished information architect, with some portfolio pieces to support that experience.

This position is based in Calgary and offers a hybrid work schedule, with 3 days per week in-office.

Key Areas of Responsibility :

• Drive the UX process, through the entire product development lifecycle, to solve customer problems while achieving CX and business goals.
• Create artifacts such as customer journey maps, information architecture, user flows, and visual designs for product development teams.
• Conduct user tests using UserTesting.com and user research through interviewing various target audiences.
• Leverage data from multiple sources to inform product requirements and design decisions.
• Build consensus for your design decisions by presenting your ideas with confidence and rationale.
• Work collaboratively and build relationships with our local and remote cross-functional team involved in the software development process.
• Manage the design system for client-facing and enterprise component libraries in Figma, and prepare the design system for consumption by AI coding tools.
• Collaborate with UX Writers, oversee and mentor junior team members, as needed.

Key Qualifications :

Do you have a passion for User Experience design, along with the skills and qualifications required for this GREAT opportunity?

If so, we invite you to send your resume to employment.opportunities@hrblock.ca, including the position title in the subject line.

We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted.

H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.