First Nations Community Claims Supervisors

First Nations Community Claims Supervisor

The claims supervisors will be working closely with Indigenous people across Canada. They will be working closely with First Nations Child and Family Services and Jordan’s Principle class action.

We will be hiring in Saskatchewan, Alberta, BC & Quebec - Urban and Rural Positions (Some positions will be remote)

Reporting to the Manager, the Supervisor will be responsible for overseeing the Claims Administrators.

General Responsibilities :

• Support the Agents as a direct source of information, check-ins and problem-solving, monitoring, growth and development and scheduling team meetings.
• Help ensure Agents have access to wellness support and any support required in terms of equipment and organizational needs.
• Oversight and leadership in supporting a team of Agents.
• Help ensure the Agents provide effective support and assistance to Claimants.
• Participate in check-in meetings reporting to the Program Project Lead.
• Assist Claimants in completing claim forms, connecting them with existing mental health, legal, and cultural support services.
• Participate in multiple training sessions including e-courses, de-briefings, and self-directed learning classes to ensure that individuals are equipped with the knowledge and skills required to provide effective claims support for the Claims Process.
• Provide Claimants with assistance in checking the status of their claim and appealing decisions with the Administrator.
• Being able to adapt to new changes and pivot when needed.
• Follow the milestones and be up to date on information regarding the settlement.

Qualifications :

• 5+ years of experience in project management.
• Strong knowledge and awareness of Indigenous culture, history, and the impacts of (intergenerational) trauma.
• In-depth understanding of colonial policies, discriminatory laws and the impacts of colonization on Indigenous peoples and communities.
• Have an intermediate understanding of technology and various online platforms.
• Strong interpersonal skills and the ability to deliver clear communication.
• Understanding the governance structure of Indigenous communities.
• Trauma training.
• Preferred or in-depth experience and understanding in Indigenous history, peoples and culture.
• Ability to travel across Canada.
• Self-identifying as Indigenous and / or having first-hand knowledge or experience living in and / or working with an Indigenous community will be considered an asset.

Nice to have :

• Familiarity with Indigenous regional governance structures.
• Understanding of Indigenous culture, history, and trauma impacts.
• Knowledge of colonial policies and their effects on Indigenous communities.

Should you be unable to apply directly to the posting, please email resume to

We thank all applicants for applying, however only those considered for an interview will be contacted directly. Check out our website at for other opportunities.

Spirit Omega is committed to a diverse and inclusive workplace. We welcome applications from anyone, including Indigenous peoples, visible minorities, women, persons with disabilities, persons of minority sexual orientations and gender identities.

We are leaders in Workforce Diversity Solutions