Technical Support Analyst - ServiceNow/Asset Management

Technical Support Analyst

On behalf of our client in the Banking Sector, PROCOM is looking for a Technical Support Analyst.

Technical Support Analyst - Job Description

Working knowledge in IT Asset Management ITAM Support planning and delivery aspects of hardware asset refresh within Service Now

Receiving and documenting inventory received delivered or return Keeping an inventory of all merchandise entering or exiting the warehouse

Conduct paperwork to ensures tasks are completed on time Make decisions regarding the transfer of incoming and outgoing inventory.

processing inquiries and request for any missing lost or damaged inventory items

Proficient with Excel VLOOKUP XLOOKUP IF ISERROR formula

Create Update asset records in Service Now Working knowledge of creating and understanding KPI's performance metrics Management of Outlook Mailbox to respond triage end user inquiries Management of hardware purchase orders through their lifecycle

We are looking for an Operation Analyst / Business Analyst. You will be responsible for providing data entry and business analytics in Service Now Hardware Asset Management Module in support of activities such enterprise hardware refresh hardware orders governance of hardware assets track and manage lifecycle of both physical and consumable assets.

Provides technology-based customer service support and conducts first level analysis to resolve end user incidents / issues working with technology groups to resolve within established timeframes.

Provide courteous efficient and professional customer service to ensure inquiries problems and issues are resolved promptly and effectively under all conditions

Ensure change activities are performed on time minimizing risk to the service / business environment

Identify resolve or escalate service delivery issues and / or complaints

Maintain proficient knowledge of tools processes procedures and resources necessary to assist in problem determination as well as recovery

Maintain proficient knowledge of technology components applications clients / customers and business services

Prioritize activities to ensure time invested is appropriate to the availability impact

Provide seamless integration of activities and processes recognizing system interdependencies bull Act as an information source to colleagues business partners and clients / customers

Ensure prompt and timely updates to service issues and follow through on outstanding problems

Technical Support Analyst - Mandatory Skills

Experience with Service Now for Ticket Management and Hardware Asset Management-

2 to 3 years experience. Experience needs to be development and supporting a service now environment. Working on a support team that uses Service Now

Knowledge of ITIL fundamentals

3. Working knowledge with Excel basic formula 4 MS Office / Tech savvy Team Player - opportunity to work alongside other teams

Technical Support Analyst - Preferred Skills

1. ITAD

2. ServiceNow HAM

3 Service now or ITIL Certs

Technical Support Analyst - Assignment Start Date

ASAP 24 months to start

Technical Support Analyst - Assignment Location

Toronto, ON Work Onsite