System Administrator, ServiceNow

About us

Mark Anthony Group is an entrepreneurial drinks company built from the ground up by thinking differently innovating and doing the unexpected. Our company is rooted in family values a bold vision and relentless determination to continuously raise the bar and make a positive difference in consumers lives. Founded in 1972 weve grown organically from a one-person import wine business into an international drinks company. Our hallmarks include a portfolio of iconic beverage brands White Claw Hard Seltzer Mikes Hard Lemonade and Olé Cocktail Co. alongside a collection of luxury wineries in the Okanagan Valley notably Mission Hill Family Estate CedarCreek Estate Winery Martins Lane Winery and CheckMate Artisanal Winery.

At Mark Anthony Brands we hire passionate people because nothing great is done without passion. We trust those closest to the work to do whats right to act like an owner. We are growing a lasting legacy where people come first.

What Youll Do :

As our new System Administrator ServiceNow you will responsible for the day-to-day operational stability governance and continuous improvement of our enterprise ServiceNow platform. This role plays a critical part in strengthening internal ServiceNow capability as platform ownership transitions from external vendors to in-house support. Working within a hybrid MSP and internal delivery model you will ensure platform health security upgrade readiness and compliance while enabling scalable enhancements across the enterprise.

You will act as a core technical contributor within the Service Management Office (SMO) supporting platform sustainment controlled releases and governance-aligned configuration delivery.

Additional key responsibilities include :

Administer and maintain ServiceNow across development test and production environments ensuring platform health performance and upgrade readiness.

Lead patching cycles and platform upgrades with disciplined testing documentation and change control.

Manage user accounts roles groups and ACLs in alignment with established access and data governance standards.

Implement configuration changes (workflows business rules client scripts Flow Designer Update Sets) following CAB and release management processes.

Support the SMO sustainment backlog including incident resolution system administration requests foundational data updates and minor enhancements.

Maintain and uphold platform standards for scripting configuration design and environment governance.

Support integrations with enterprise systems such as Active Directory (LDAP) HR platforms and other business applications.

Contribute to design discussions and continuous improvement initiatives to enhance platform reliability and delivery timelines.

What You Will Learn In This Role

• Enterprise-wide ServiceNow architecture and platform governance practices in a hybrid Managed Services Provider (MSP) and in-house environment.
• Cross-functional stakeholder alignment within a rapidly evolving Service Management Office (SMO).
• Technical depth across IT Service Management (ITSM) Governance Risk and Compliance (GRC) Security Operations (SecOps) and enterprise integration patterns.
• Influence platform direction through design delivery and sustainment best practices.

What Youll Bring :

3 years of hands-on experience administering ServiceNow in an enterprise environment.

Strong working knowledge of ITSM (IT Service Management) ITIL frameworks and CMDB (Configuration Management Database) structures.

Experience configuring ServiceNow components including Flow Designer Studio Update Sets ACLs business rules and scripting.

Demonstrated ability to perform root-cause analysis and resolve complex platform and configuration issues.

Strong documentation communication and stakeholder collaboration skills in a fast-paced environment.

ServiceNow System Administrator Certification (CSA) strongly preferred; ITIL Foundation certification an advantage.

Who you are

Why Join Us

Mark Anthony is committed to hiring engaging and growing qualified talented and motivated team members at every level of our organization. We offer competitive compensation that recognizes individual and company performance. Theâtypical hiring range for this position is $74000 - $90000 annually; the base pay is determined by market location and job-related knowledge skills experience and education.

As part of our Total Rewards program we are also proud to offer :

Other perks include :

We are growing a lasting legacy in the beverage alcohol industry with people first. Apply now!

We thank all candidates for their interest in MAG and we will reach out to those candidates that are under consideration. If you are contacted for an interview and require accommodation during the recruitment process please contact your recruiter.

At Mark Anthony Brands we exist to Unearth the Extraordinary :

Our Purpose is not just a statement; it is a call to action that binds us together and ignites our passion for making a difference. It is the driving force behind why we do what we do every single day connecting our global organization across all business units roles and locations. We are :

Best in Our Craft

We set the standard with a pursuit of excellence that can be found in everything from our products and processes to our plants and people.â

Ambitiously Curious

We stay curious dreaming big and navigating the unknown with an enduring belief in better.ââ

Made With Humility

We bring humility authenticity fun and support to every collaboration and celebrate wins as a team.

Daringly Disruptive

We disrupt the status quo moving fast to seize opportunities and acting scrappyâto stay ahead of industry giants.â

Mark Anthony Group is an equal opportunity employer. We encourage applications from individuals of all backgrounds who are eligible to work in Canada.

Required Experience :

Unclear Seniority

Key Skills

Active Directory,VMware,Computer Networking,Microsoft Windows Server,Solaris,Windows,Linux,SAN,Shell Scripting,System Administration,Dns,CentOS

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 74000 - 90000