Customer Service Representative, YMCA Camp Elphinstone

Position Title : Customer Service Representative, YMCA Camp Elphinstone

Location : 1760 YMCA Road Gibsons, BC

Terms : Full-Time Seasonal Contract

Contract Dates : As soon as possible August 30, 2024

Shifts : Monday Friday

Rate : $20.00 per hour

Reports To : Director, YMCA Camp Elphinstone

YMCA Camp Elphinstone

YMCA Camp Elphinstone is located in Gibsons on the Sunshine Coast, a 40-minute ferry ride from Vancouver. It is situated on 144 acres of temperate rainforest along the shores of Howe Sound.

Camp Elphinstone operates as a residential summer camp during July and August offering programs like one and two week camp, Sailing Camp, Leadership Development, and out-trips to Desolation Sound and the Sunshine Coast Trail.

From September to June, Camp Elphinstone operates as an Outdoor Education, Recreation and Retreat Centre for schools, businesses, clubs, and other special interest groups.

Camp Elphinstone currently serves over 12,000 participants annually.

YMCA Camp Elphinstone has accommodation and dining for up to 400 people and has programs and equipment for swimming, canoeing, kayaking, sailing, stand up paddleboarding, low / high ropes, rock climbing, wilderness and environmental programs, archery, crafts and more.

Camp Elphinstone employs approximately 140 staff / volunteers during July and August, with a team between 20-50 for the spring and fall Outdoor Education seasons, and a smaller core team of 10 staff during the winter season.

Successful Camp Elphinstone staff are self-motivated individuals whose ambition is to help children and youth develop in an outdoor camp setting.

Nature and Scope :

The Customer Service Representative is the primary administrative support for the YMCA Camp Elphinstone main office. The person will provide onsite excellent customer service, registration support, and office administration support for all camp programs.

The work environment is fast-paced with a high volume of program participants.

Major Responsibilities :

• Support registration for all YMCA Camp Elphinstone programs
• Provide exemplary customer service
• Monitor phone and email inquiries
• Support customers in the navigation of online self-service technologies
• Work with Microsoft Office, ActiveNet, and other Database systems
• Process transactions
• Produce reports
• Waitlist management
• Collect and sort mail
• Provide positive and welcoming presence at reception desk; maintains organized reception area
• Develops and maintains positive working relationships with key stakeholders including YMCA staff and volunteers, community agencies and other service providers
• Behaves in a professional manner at all times
• Willingness to learn new skills
• Other tasks and duties as assigned

Qualifications :

• Related experience
• Experience with CRM Systems
• Working knowledge of new technologies
• Strong computer proficiency
• Ability to multitask, prioritize and work independently
• Ability to be flexible and problem solve
• Strong attention to detail
• Strong written and verbal communication skills in English
• Ability to work in a team environment
• Well-developed interpersonal and relationship building skills
• Successful candidates will be required to provide a current and satisfactory Criminal Reference
• Check / Vulnerable Sector Search issued no later than six (6) months preceding your start date

About the YMCA :

YMCA BC is a charity dedicated to strengthening the foundations of community, by nurturing the potential of children, teens & young adults, promoting healthy lifestyles, fostering a sense of social responsibility and delivering lasting personal & social change to grow in spirit, mind, and body.

Since January 2023, YMCA of Northern British Columbia, YMCA-YWCA of Kamloops and YMCA of Greater Vancouver are officially one association, with one mission to strengthen our impact for communities across British Columbia.

We are YMCA BC. This transition marks a new chapter in our long-standing history of building communities, transforming lives, and connecting people of all ages, stages, backgrounds and abilities, to unique opportunities to learn, grow, and reach their potential.

YMCA BC provides services in health, fitness & aquatics, child care, camping, employment & community services to over 150,000 participants annually.

Our values guide our decision-making and behavior :

• Do the right thing - We are caring, respectful, honest and responsible in all we do
• Put people first - We believe in the strengths, perspectives and passion of people
• Keep our promises -We do what we say we will do
• Lead by example -We are courageous, speak with conviction, listen attentively and collaborate

Application Deadline : Ongoing until filled, consideration of candidates will begin immediately