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Senior CRM Consultant - Microsoft 365 CRM (Azure)
Senior CRM Consultant - Microsoft 365 CRM (Azure)ARC Business Solutions • Edmonton, AB, Canada
Senior CRM Consultant - Microsoft 365 CRM (Azure)

Senior CRM Consultant - Microsoft 365 CRM (Azure)

ARC Business Solutions • Edmonton, AB, Canada
Il y a 11 jours
Type de contrat
  • Temps plein
Description de poste

Job Description

Job Description

ARC Business Solutions Inc. is a customer-oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. Service delivery is focused in five main technology solution verticals : Systems Delivery, Enterprise Information Management, Mobile Solutions, Training and Managed Services; with industry expertise in Energy, Utilities, Government, Financial Services and the Public Sector.

ARC Business Solutions Inc. is currently seeking individuals with experience as a Senior CRM Consultant – Microsoft 365 CRM (Azure). This role will be mostly remote but could require travel to Edmonton.

ROLE :   Senior CRM Consultant – Microsoft 365 CRM (Azure)

The successful candidates must possess demonstrated experience in the following areas :

MANDATORY :

  • Technical Expertise

Proven experience with Microsoft Dynamics 365 CRM in Azure environments.

  • Deep knowledge of Customer Service and Customer Insights & Journeys components.
  • Strong proficiency in Power Platform (Power Automate, Power Apps, Power BI) and its integration with CRM.
  • Strong understanding of the Microsoft Dynamics cloud CRM data model.
  • Knowledge of Logic Apps as an integration tool is beneficial.
  • Has demonstrated senior technical leadership roles with MS Dynamics 365 CRM Cloud initiatives.
  • Preference to candidates with relevant Microsoft CRM certifications .
  • Functional Skills

    • Ability to analyze business processes and design CRM solutions that align with goals.

  • Experience in configuring, customizing, and extending CRM functionalities.
  • Soft Skills

    • Excellent communication and stakeholder management skills.

  • Strong leadership and mentoring capabilities.

    • Preferred Qualifications

  • Microsoft certifications in Dynamics 365 and Power Platform.
  • Experience with Azure services related to CRM deployments.
  • Familiarity with data governance and security best practice in CRM environments.

    • RESPONSIBILITIES :

  • Solution Design & Advisory

    • Serve as the subject matter expert for Microsoft Dynamics 365 CRM, with a focus on Customer Service and Customer Insights & Journeys modules.

  • Provide strategic and technical advice for CRM solution architecture, integrations, and best practices.
  • Collaborate with stakeholders to translate business requirements into scalable CRM solutions.
  • Power Platform Integration

    • Design and implement Power Platform automation (Power Automate, Power Apps, Power Pages) integrated with CRM.

  • Develop workflows, business process flows, and custom connectors to enhance CRM functionality.
  • Ensure seamless integration between CRM and other enterprise systems.
  • Technical Leadership & Mentorship

    • Act as a trusted advisor to internal teams, guiding them through complex CRM challenges.

  • Conduct workshops, training sessions, and knowledge-sharing activities to upskill team members.
  • Promote adoption of CRM capabilities and Power Platform tools across the organization.
  • Continuous Improvement

    • Stay current with Microsoft CRM and Power Platform updates, Azure capabilities, and industry trends.

  • Recommend enhancements to improve customer engagement, data insights, and operational efficiency.

    • Degree designations (e.g., Bachelor of Science, Computing Science, Engineering), from recognized universities is a desirable criteria in our selection process.

    We offer a competitive salary, profit sharing, share options and a comprehensive benefits package.

    We thank all applicants for their interest; however only candidates considered for interviews will be contacted.  We will be conducting interviews immediately.  TO BE CONSIDERED - Please forward your resume clearly displaying reference number JK : CRM in the subject line to .  For more information on ARC, please visit our website at .

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