Dual Rate Slot Cashier/Slot Attendant

Title

Dual Rate Slot Cashier/Slot Attendant

Reports To

Slots Supervisor/Slot Manager

Summary

Reporting to the Slot Supervisor / Slot Manager the Slot Cashier will ensure they promote utmost integrity and the highest caliber of customer service. The Slot Cashier will be required to administer/ exchange currency or redemption of TITO tickets. Responsibility of maintaining assigned areas in Slot Cage/Guest Services. The schedule for this position may vary and require the ability to work shift work, late nights, evenings, overnights, weekends and holidays.

Core Competencies

• Customer Service
• Team Work and Cooperation
• Interpersonal Awareness
• Communication

Job Duties

• Ensure the guest is being provided with superior customer service
• Adhere to all the established policies and procedures for effective and secure cash flow
• Responsible for the redemption of all TITO tickets as well as balancing them at the end of each shift
• Responsible for assigned cash float, reconciliation of corresponding paperwork, and balancing currency at cash out
• Identify and report counterfeit bills
• Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests
• Support and communicate with all associates within the casino gaming floor
• Responsible for the daily execution of operational goals and objectives
• Actively promote the Players Card Club
• Computer data entry of cash transactions, IVS Tito program, VLT’S
• Actively communicates inefficiencies
• Maintains housekeeping of workstation and surrounding areas
• Uphold a teamwork appearance offering assistance where available or when requested
• Able to learn the duties of a Lotto/Retail cashier
• Ensure the Guest Services area meets desired presentation for our guests, clean and tidy throughout hours of operation
• Pleasant phone etiquette
• Maintain daily inventory control counts
• Learning and entering data into Players Club program
• Maintains a positive and respectful attitude with a “One Team” mindset
• Actively promote and sign up guests in the Casino’s Players Club
• Is flexible and willing to perform duties as workload necessitates
• Uphold a teamwork appearance offering assistance where available or when requested
• Maintain a AGLC gaming worker's license
• Ensure guests are provided with superior customer service
• Adhere to policies and procedures outlined on the slot floor
• Administer hand pay jackpots, bill exchanges with guests, machine maintenance including diagnosis of machine malfunctions, ticket games, and game diagnostics
• Responsible for the initial response to customer complaints, claims, and inquiries
• Ensure compliance with AGLC terms and conditions
• Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests
• Support and communicate with all associates on the casino gaming floor
• Execute daily assigned operational goals and objectives
• Ensure the slot floor meets desired presentation for guests
• Maintain a positive and respectful attitude with a “One Team” mindset
• Uphold a teamwork appearance helping where available or when requested
• Any other duties as required

Requirements

• 18 years of age or older
• AGLC Pro-Serve certification
• Able to maintain security clearance
• Previous experience working in a fast-paced restaurant or bar environment
• Must be available to work days, late nights, evenings and weekends
• Fluent in the English language
• Have reliable means of transportation
• The schedule for this position may vary and require the ability to work shift work, late nights, evenings, overnights, weekends and holidays.
• A team player who is willing to learn new skills
• Energetic with a great personality and sense of humor
• Be approachable and hospitable
• Process high standards in customer service

Work Conditions

• Must be able to lift a maximum of 25 lbs. using proper lifting techniques – responsible for stocking non-alcoholic beverages
• Must be able to stand for prolonged period of time.
• Must be able to bend to reach shelves
• Must be able to carry a serving tray with drinks/food
• Must be able to carry out light cleaning duties
• Must be available to work all shifts including evenings, weekends and holiday
• Must be able to work in a fast-paced working environment