Product Lead

We are a leading provider of dental technology solutions, and we are committed to developing innovative products and services that help dental professionals deliver the best possible care to their patients.

If you are passionate about dental technology and want to be part of a team that is making a difference, then Henry Schein One is the place for you.

We offer a variety of career opportunities, from software development to customer support. We are always looking for talented and motivated individuals to join our team.

Together, we can change the future of dental care.

Here are some of the ways we are changing the future of dental technology :

• We are developing cloud-based practice management software that makes it easier for dental professionals to manage their practices.
• We are developing artificial intelligence-powered tools that help dentists diagnose and treat dental conditions more accurately.
• We are developing teledentistry solutions that make it possible for dentists to provide care to patients in remote areas.
• We are developing virtual reality and augmented reality tools that help dentists train and educate their patients.

We are just getting started. We are committed to changing the future of dental care, and we need your help. Join us and be part of the team that is making a difference.

Henry Schein One (HSOne) is the global leader in dental management, analytics, communication, and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one.

When technology connects, more data is shared, more tasks are automated, and more work gets done.

Most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected practice management system simplifies each step of the patient experience - from first contact and scheduling to clinical treatment and billing, to ensuring loyalty and recurring care.

As part of Henry Schein One Canada, you will work with products to support the Canadian Dental Practice Management business.

Our on-premise products are well established with strong customer loyalty while our cloud product customer base is growing every year!

What We Do

Good oral health helps reduce risks around conditions such as heart disease, diabetes, and even dementia and our world-renowned product Dentally support dentists to provide high-quality dental care through technology.

We are developing cloud-based practice management software that makes it easier for dental professionals to manage their practices, artificial intelligence-powered tools that help dentists diagnose and treat dental conditions more accurately, teledentistry solutions that make it possible for dentists to provide care to patients in remote areas, and virtual reality and augmented reality tools that help dentists train and educate their patients more effectively.

How you'll make an impact

The Product Lead is critical to our global strategy, providing an essential link between our UK- and New Zealand-based product and engineering teams and our in-region go-to-market (GTM) teams.

The role is perfect for someone with an entrepreneurial mindset focused on driving customer and business outcomes.

Your role is two-fold. Firstly, you will represent your region; by building deep market, customer and competitor knowledge, you will identify and explore the most impactful opportunities that will enable our product to win.

You will produce high-quality, data-informed pitch documents, aligned to our business strategy and goals, and will gain buy-in from our UK- and NZ-based product development teams, sponsoring and supporting delivery through to a successful launch.

Through your depth of market knowledge, you will be a critical contributor to our global product strategy, goals and roadmap.

Secondly, you will represent our Product Development function in your region, empowering the go-to-market teams (Sales, Onboarding, Customer Success, Support) with comprehensive knowledge about the product’s USPs, strengths and upcoming feature releases.

You will champion our product vision and strategy, quarterly objectives, and the initiatives we’re prioritising. Your goal is to ensure local teams feel confident in our product, and fully aware of how it will be developing over time.

What you'll do

As Product Lead you will bring a strong regional perspective to our global product vision and strategy.

• Think and act entrepreneurially, finding ways to drive exceptional product growth across all typical SaaS metrics in your local market
• Gain a deep understanding of customer needs through qualitative and quantitative insights, conducting customer interviews, market research, and data analysis, turning into actionable, influential and shareable insights
• Identify and deeply understand the problems and opportunities that will most impact our business goals and strategy
• Write comprehensive and commercially-sound opportunity pitch documents to gain buy-in and support prioritisation
• Work closely with Product Managers and Engineering Team Leads in UK and NZ to create requirements, acting as a sponsor and SME during development cycle
• Lead on in-region product launches, tightening product feedback loops through MVPs, beta groups and iterative rollouts, ensuring success metrics are delivered
• Support in-region GTM teams with deep product knowledge, ensure awareness of current Product strategies, objectives and focus areas
• Work with Onboarding and Customer Success teams to ensure customers achieve their business outcomes using our product effectively to its full potential

What you’ll bring with you

• 5+ years’ experience in a Senior Product Management role
• Extensive experience working in a fast-paced start-up / scale-up, with the ability to cut through the noise, multi-task and stay organised and effective
• Experience driving significant business impact through influence and negotiation with stakeholders
• Solid experience using data analysis to uncover actionable insights
• Understanding of modern product discovery and delivery techniques and methods
• Product sense and commercial awareness to find the simplest, most impactful solution to any problem
• The ability to lay out your argument in a well-structured, data-informed, written narrative
• Experience engaging with customers ideally in a B2B environment to build empathy and understanding

Personal attributes

• Demonstrably entrepreneurial background or mindset
• A strong communicator, presenter and collaborator
• Customer-centric and highly curious
• Thought leader and passionate about great user experience
• Self-motivated and relentless about self-improvement
• Comfortable with ambiguity and pace

Availability : This is a hybrid role, with one day in office, to facilitate brainstorming and team building. Our office is located across from Guildford Mall, in Surrey, BC.

Our Recruiting Process

We try to make our process as simple as possible whilst giving you and us opportunities to learn about each other.

Recruiter Phone Screen

Short online behavioural and cognitive assessment

Hiring Manager Interview

Final Onsite Interview including presentation

We pride ourselves on fostering a flexible, high-performing culture that is inclusive and supports professional growth. As a future team member, you will embrace ownership, transparency, communication and collaboration.

The posted range for this position is between CAD $130,000 - CAD $150,000 + up to a 10% bonus which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role.

Many factors go into determining employee pay within the posted range including prior experience, training, current skills, certifications & education etc.

Our benefits also include :

• 3% RRSP matching
• Comprehensive health benefits plan, including 100% drug coverage
• 3-week paid vacation, growing up to 5 weeks with tenure
• Unlimited paid flex days
• Paid Birthday off

How we work & our values

In short, we aim to solve tough, real-world problems by continuously innovating in the product space. We're not about following ultra-strict processes or micromanaging.

Instead, we operate on trust and focus on making a real impact. Our teams are mission focused and presented with problems, supported by context and research to help them deliver valuable solutions.

We are a continuous delivery focused group and work in 6-week cycles. We believe in mutuality, no politics, each person is as important as the next, recognise creativity and encourage it, open communication and strong ethics.