Role : Customer Support Agent
Location : Remote
On this project you will be providing frontline customer service and support for internet customers. You will be answering questions related to : billing, hardware and software updates, product information, new service setup, and service features.
In addition to this, you will be providing baseline technical support and assisting customers with troubleshooting steps for any basic technical issues they may experience.
You will be primarily providing support via incoming calls but may be asked to work chats or emails in the future on an as-needed basis.
What you will do :
- Responding to calls from customers who have questions regarding phone service, billing, account information, password resets, etc.
- Responding to chat or email queries from customers with account or technical related questions as needed.
- Documenting customer issues in the client system and updating customer information.
- Following outlines processes to resolve customer technical issues, or complaints, in a timely manner.
- Additional duties as needed, to be discussed during your interview.
To Qualify :
- You must have a high school diploma or equivalent.
- 1 year call center experience preferred.
- We will pay you to complete online training, but you must commit to attending 100%, no missed time
- Be able to complete and pass a background check
TECHNICAL REQUIREMENTS :
- Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
- All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed)
- Must have reliable high-speed internet
- 20MB download minimum
- 10MB upload minimum
- DSL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service), Cannot use a VPN
- For this position, a wired USB headset with built-in microphone and noise cancellation is required.
Customer Support Agent
On this project you will be providing frontline customer service and support for internet customers. In addition to this, you will be providing baseline technical support and assisting customers with troubleshooting steps for any basic technical issues they may experience. Documenting customer issue...
Agent de support technique à la clientèle Bilingue Anglais/Français Télétravail / Bilingual Customer Service Agent English/French Remote
The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience. A Customer Service Representative is the first person most customers communicate with when they have a problem. Embracing a diverse...
JDE Support Analyst
JDE Support Analyst – our client requires experienced senior support analyst(s) with recent JDE experience to provide part time support for supporting public sector Bellamy Software running on JD Edwards. This is a part-time position with min of 1 to 3 hours support and possibility of additional up....
Associate Customer Support
Job role: Associate - Customer Support. On this project you will be providing frontline customer service and support for internet customers. In addition to this, you will be providing baseline technical support and assisting customers with troubleshooting steps for any basic technical issues they ma...
ArcGIS Support Analyst | Analyste d’assistance SIG
Esri Canada has an exciting opportunity for an ArcGIS Support Analyst in our Customer Support Department. As a Support Analyst, you will connect with people every day to resolve challenging issues and share your knowledge and experience with the Esri Community. ArcGIS Support Analyst responsibilitie...
Bilingual Virtual Technical Support Specialist
Xplore is now hiring Bilingual Virtual Technical Support Specialist in the Moncton, NB area to fully train and work all from the comfort of your own home!. Liaise with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations. Y...
Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists
No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists. Customer service representative agent experience is not necessary. If you are a customer service representative agent or someone just looking for...
Customer & Technical Support Representative
Customer & Technical Support Representative. This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. Technical supp...
Cloud & Data Center Systems Support Analyst (Intermediate)
Cloud & Data Center Systems Support Analyst (Intermediate). Cloud & Data Center Systems Support Analyst. The Cloud & Data Center Systems Support Analyst is responsible for daily operations, proactive management, technology recommendations, implementing best practices and managing incidents/requests ...
Customer Support Representative
Team Leadership: Prepare for and manage the transition to a full customer support team as the platform grows, including hiring and training new support representatives. We're seeking a proactive and dedicated Customer Support Manager to help establish and implement our support operations during the ...