Inside Sales Representative

Inside Sales Representative

Role Description

The Inside Sales Representative (ISR), KPP Team, is responsible for the over-the-phone sales and service process on behalf of stores. This involves following best practices in conjunction with stores and internal operations, ensuring prompt customer service and driving sales growth. The focus target customer group for this team is small fleet operators and owner / operators. These customers are grouped under the Kal Pro Plus program which is an opt in membership program for qualified customers to this segment. They receive a preferred customer national price list, special vendor rebates for savings and other benefits. This role is responsible for growing membership in the program and ensuring continued sales growth in tire products and services. Work from home arrangement is available as an option.

Responsibilities

• Create and maintain business relationships with customers.
• Identify decision makers within targeted leads to begin sales process.
• Penetrate all targeted accounts and radiate sales from within client base.
• Collaborate with Admin Support team members to determine necessary strategic sales approaches.
• Make outbound follow-up calls to existing clients via telephone and email cross-sell and up sell as well as drive new membership growth.
• Handle inbound prospect calls and convert into sales, new members or pass qualified leads to other team members.
• Prepare and track weekly sales plans, including customer contacts, quotes and prospects.
• Overcome objections of prospective customers.
• Emphasize product / service features and benefits, quote prices and create Work Orders in backend systems.
• Understand customers' needs and develop sales opportunities.
• Answer customer’s questions and offer professional support regarding their business needs.
• Create and maintain a database of current and potential customers.
• Stay informed about competitors strategies, products and services.
• Where necessary, support marketing / sales efforts such as trade shows, exhibits, and other events.
• Provide information about company products and services, charges, service conditions, and service availability.
• Ensure the products recommended meets the vehicle requirements and safety necessities.
• Recommend products from Kal Tire core product line.
• Suggest service and maintenance options for long term vehicle safety and reliability.

Job Requirements

Education

Special Requirements

What We Offer

To be considered for this position at this time, candidates must be legally eligible to work for any Canadian employer. A Canadian Criminal Record Check may be required for certain positions as part of the final stages of the hiring process.

Kal Tire uses AI tools to support parts of recruitment, including but not limited to job posting and pre-screening. All interviews and hiring decisions are being made by Kal Tire’s hiring managers and recruiters.

Kal Tire is committed to fostering a workplace where everyone feels valued, included, and empowered to thrive. We embrace diverse perspectives and welcome applications from all backgrounds and experiences. If your qualifications align with the role, we'll connect with you to guide you through the next steps. Candidates considered for the role must be legally eligible to work for any employer in Canada. A Canadian Criminal Record Check may be required for certain positions as part of the final stages of the hiring process.

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