ITSM Administrator

Who We Are

Headquartered in Canada with locations across the United States and around the globe with a footprint on six continents, Bulletproof, a GLI company has decades of technology, security, and compliance expertise. Bulletproof’s work in the security space has been recognized nationally and globally with Microsoft’s global Security Partner of the Year in 2021 and the Microsoft Security Trail‑Blazer Award in 2024.

At Bulletproof, our vision is to serve, secure, and empower the world through people and technology; one customer at a time. We believe everyone has the right to feel safe and secure. Our mission is to serve and protect organizations to ensure their success.

What We Have To Offer

• Challenging Work - We love solving highly complex problems. Across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they’re passionate about.
• Great People - We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
• Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
• Diversity, Equity and Inclusion - We celebrate each other’s differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.

Position Summary

We are seeking an ITSM & Operations Administrator to join our Corporate Services Department to support and advance our ITSM ecosystem. This role is pivotal in ensuring seamless service delivery, optimizing workflows, and driving innovation across our IT operations. The ITSM Administrator will configure, develop, and maintain our ITSM environment to support all business functions represented from other integrated tools such as incident, project, billing, and other request management processes. You will architect solutions, automate workflows, enable accurate billing and reporting, and strive to deliver an excellent user experience while leading innovation and operational excellence across the business. This position offers an opportunity to shape how automation empowers our business.

Responsibilities

Platform Ownership & Consolidation

Solution Architecture & Systems Design

Operational Engineering & Automation

Product Ownership & Change Management

Financial & Billing Workflow Enablement

Integration Engineering

Governance, Compliance, & Risk

Training, Enablement, & Support

Required Education / Credentials / Qualifications

Preferred Skills

Success Outcomes (6‑12 Months)

Benefits

Equal Opportunity Statement

Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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