Regional Operations Manager

East Side Mario’s is looking for a seasoned Regional Operations Manager to join the familia in the Greater Toronto Area.

East Side Mario's is part of Recipe Unlimited Corporation. Recipe is Canada’s leading full service restaurant company. Home to such iconic brands as Harvey’s, St.

Hubert, The Keg, Montana’s, Kelseys, The Burger’s Priest, Bier Markt, East Side Mario’s, Landing Group, New York Fries, The Pickle Barrel & Catering, State and Main, Elephant and Castle and Original Joe’s.

East Side Mario’s is all about good food, family, friends and fun. It’s a lively place where folks can relax and enjoy their favourite Italian food in a warm and friendly atmosphere.

It’s also a rewarding place to work for energetic people with a great personality and a knack for keeping guests happy. Whether you’re interested in a full-time career or a part-time position, we’ll recognize your hard work and support you in your personal and professional development.

Reporting to the Director of Operations, this role (also referred to as a Business Development Manager) is accountable for key performance indicators including sales, margin and restaurant P&L reports within the GTA.

The BDM is a restaurant’s primary point of contact and is responsible for partnering with Franchise Partners and General Managers (GM) to develop and facilitate the required capabilities to deliver results and ensure every Guest leaves happy .

What you will do in this role :

• Deliver a perfect Guest experience by spending time in restaurants to observe the overall execution and ambiance and ensure matters of complaints are resolved to customer satisfaction
• Establish and build a trusting relationship with Corporate and Franchise Partners by conducting purpose driven restaurant visits to improve business results across all four pillars of focus
• Lead and champion the delivery, execution and adoption of Recipe Food Safety and Quality standards in stores
• Consistently communicate and share brand standards and available resources to assist Franchise Partners / GMs in remedying the gaps while conducting your audits
• Conduct Operational Blitz set by the Recipe Leadership team to identify gaps, opportunities and determine root causes in operating standards to ensure overall Guest satisfaction
• Establish clear business goals and financial targets with Franchise Partner / GM
• Conduct Restaurant Operations Evaluation (ROE) and reviews (Steritech, IT etc.) and provide insights and tools to coach the Franchise Partner / GM to drive business results
• Lead all areas of new restaurant openings and renovations and ensure that new restaurants reach their business goals
• Communicate and influence store level buy-in of restaurant ready marketing plans and programs
• Support stores with their local and community store marketing initiatives to improve community engagement
• Conduct regular reviews of training participation rates and ensure completion rates are met i.e. LTOs, safety blitzes etc.
• Ensure compliance with applicable employment standards, human rights, health and safety, WHMIS etc.

What we are looking for from you :

• Restaurant and / or Hospitality Management experience
• Minimum 3 years of experience in multi unit Management for Full Service Restaurants
• Advanced knowledge of New Restaurant Opening Procedures, Renovation Processes, and Budgeting processes
• Excellent leadership and facilitation skills with the ability to effectively lead and inspire teams
• Ability to listen actively and respond constructively to Teammates while prioritizing multiple projects simultaneously within tight deadlines
• Intermediate knowledge of Franchise Agreements and Partnerships
• Working knowledge of Google Workspace
• Ability to travel within the Greater Toronto Area region
• Familiarity with technology tools to self-serve reports, Restaurant Scorecards, RMS, LMS (eLearning platforms) etc.

What’s in it for you? :

• 20% employee discount and monthly dining allowance
• Car allowance
• A welcoming, fun and safe work environment founded on respect
• Career advancement opportunities within the East Side Mario's brand and across our iconic portfolio
• Industry-leading benefits, wellness programs, and total rewards programs

Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.

Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation.

For individuals that require accommodations please contact [email protected].