Office Support Clerk
Job Description
Office Support Clerk
Key Responsibilities
- Greets clients and guests;
- Provides a professional, positive customer service experience to clients, guests and all internal firm members;
- Answers main switchboard and responds to queries professionally. Redirects telephone calls and messages to firm members;
- Responds to incoming email reception inquiries in a positive and professional manner;
- Resolves conflicts as they arise in a calm, professional manner.
- Takes care to see client / lawyer needs are met and acts in accordance with the firm values to provide excellent customer service at all times;
- Ensures courier packages are received and sent out as needed;
- Assists with bulk mailing as required;
- Maintains the reception area. Reviews guest seating area is tidy and presentable at all times;
- Closes reception at the end of day following regular daily procedures. Ensures the switchboard out of office attendant is on , the computer system is logged off and the reception desk is locked;
- Supports the Marketing group on an adhoc basis;
- Assists with scanning and e-filing various documents for firm members, expense reporting, and other administrative duties as required.
Qualifications
- Successful completion of a community college diploma in a business-related program
- Minimum 2 years’ experience working in a similar role, preferably in a law firm environment
- Proficiency in Microsoft Office (including Word, Outlook, Teams)
- Strong communication skills to help build relationships and provide excellent client service
- Able to exercise discretion and maintain confidentiality
- Possesses well-developed organizational and time management skills in order to manage changing priorities in order to meet deadlines
- Able to work well both independently, and within a team
- Operates with a high degree of accuracy and strong attention to detail
- Shows good judgment and respond well to constructive feedback.
Tagged as : Administrative, Legal
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