Technical Account Manager

Do you thrive at the intersection of technology and customer success? In this role, you’ll be the trusted technical advisor for some of the most forward-thinking companies in construction, guiding them to unlock the full potential of IoT, solve complex integration challenges, and shape how entire fleets operate.

As the bridge between customers and innovation, you’ll play a central role in driving impact : ensuring key accounts get maximum value from our platform, validating new features with early adopters, and bringing back insights that sharpen our roadmap. If you’re excited about combining technical expertise with relationship building, this could be the opportunity you’re looking for.

With locations in the hearts of London, ON and Kitchener, ON we offer you a flexible setup with the possibility to work from one of our locations or in a hybrid model. We’re also open to remote candidates across Canada, with a preference for those in Eastern or Central time zones to help make team collaboration across EMEA and AME smoother.

What’s in it for you?

• A place in an agile growth SaaS business , with possibilities to grow internally in the company. We are moving quickly, so fasten your seat belt and prepare to adjust. Back in 2020 we were 150 employees at Trackunit and we have just passed 450 employees.
• We take your personal and professional development goals seriously and we support them through training, coaching and mindfulness as well as with an open feedback culture to enable you to identify your strengths and opportunities. We do this by touching upon your impact on our triple focus : impacting yourself, impacting teams / relations and impacting the organisation / strategy.
• Flexibility and hybrid working is not just a cliché to us or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like. And once you have chosen how you work best, let us know what you need : we got you covered with the IT equipment you need for your work.
• Turning the Tide. At Trackunit, we aim to create and contribute to an inclusive workplace. And this priority starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. We only assess candidates on their qualifications and merit. Learn more about TIDE and other DE&I initiatives here.

Who are you ideally?

Primary responsibilities :

Customer maturity and product adoption :

Be the customers’ voice internally :

Our hiring process

Don't waste your time on writing the best possible cover letter for the job. We want you to create an impact that matters, and that's not in the cover letter.

The question is : Are you in?

Trackunit is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation or other applicable legally protected characteristic.

Trackunit also prioritizes providing reasonable accommodations for qualified people with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let our People & Talent team know.

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