General Manager I

Purpose :

The purpose of the General Manager I (GM) position is to manage a QSR restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with Sales of generally up to $5M. The GM ensures the restaurant is clean, staffed, open for business, and operates to high operational and financial standards. The GM uses broad discretion and judgement to make great leadership decisions and is responsible for the overall success of the restaurant.

Essential Functions :

Open and Close

Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening, holding Shift Managers accountable for executing all closing and opening checklist / requirements

Staffing / Deployment

• Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives
• Deploys staff and resources to maximize profitability within the restaurant and accepts P&L responsibility.
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
• Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals
• Interviews job candidates, makes hiring, termination, advancement, promotion, or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
• Ensures on-boarding and off-boarding of all restaurant associates, to include all activities related to compliance with proper badging requirements, orientation, OJT, and other company training / processes
• Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
• Recognizes restaurant staff for their contributions and performance, including using Shout-Out tools and materials; supports company recognition initiatives and develops and implements plans that will motivate team.
• Accepts, understands, adopts, trains and champions all Employee Engagement behaviors

Ensures that the company has most current contact information for all associates working in the restaurant.

Product Availability / Working Equipment

Minimizes waste, records as needed and participates in food donation program.

Brand Knowledge / Proficiency

Develops and implements creative strategies to increase revenue

Visual / Vibe / Appeal

Implements marketing programs as directed by OSC or brand initiatives, complies with promotional activity, drives revenue and interacts with support teams for AB programming, sales matrix, Coke programming or other as directed.

Safety

Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety

Reporting relationship and other important information :

The GMI position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor restaurant associates’ work activities during these different days and times.

Minimum Qualifications, Knowledge, Skills, and Work Environment :

Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, understand menus and brand standards as well as converse comfortably with individuals

Additional Information :

Disclaimer : All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor / manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis.

HMSHost is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Benefits

Competitive compensationFlexible spending account for health expenses401(k) retirement savings planPaid VacationEmployee and family members comprehensive benefits including medical, dental, vision care, long term disability, short term disability, and life insuranceCredit Union MembershipHMSHost benefits vary by location and some associates may not be eligible for certain benefits. Associates covered by a collective bargaining agreement may be eligible for different benefits. HMSHost reserves the right to amend and / or terminate a benefit plan at any time.