Program Management Associate

At Klue, We’re Building the Future of Competitive Intelligence

At Klue, our team of experienced analysts design and deliver research programs for a wide range of business-to-business (B2B) technology companies. Using a structured, scalable process, we enable our clients to improve their win rates by making more informed and impactful business decisions.

What is the Win-Loss Team?

Program Management Associates drive value and promote client retention and loyalty by partnering and aligning with our client’s goals, providing in-depth research, and excellent customer service every step of the way.

Klue acquired Goldpan.ai in 2025, enhancing our product offering. With this acquisition, we are continuing to add invaluable win‑loss data to enrich the roles of our ever‑growing client base. We are excited about what the future holds ahead for us and our clients!

What’s In It for You?

As a Program Management Associate , you’ll play a central role in driving value for our clients while promoting long‑term retention and loyalty. You will partner closely with clients to align on their goals, provide in‑depth research, and deliver a white‑glove customer experience at every step.

You’ll identify and execute the best interview recruitment strategies to keep programs on track, educate clients on win‑loss and churn analysis best practices, and ensure their research programs are set up for success.

By tracking program health, implementing strategies to optimize outcomes, and supporting client adoption, you’ll make a direct impact on both client satisfaction and the overall success of the business, all while developing your skills in program management, customer relations, and strategic problem‑solving.

What You’ll Do

• Win‑Loss Program Success : You will be a key part in driving the success of our Win‑Loss programs.
• Interview Recruitment & Outreach : Recruit qualified interview participants through multi‑channel outreach (email, social, phone), managing campaigns to hit interview targets and timelines.
• Client & Stakeholder Management : Partner closely with Customer Success and internal research teams to support strong client relationships, manage expectations, and ensure programs deliver a consistently high‑quality customer experience.
• Research Operations & Project Coordination : Coordinate with CSMs to map, track, and manage project milestones, deliverables, and timelines. Keep multiple programs organized, moving forward, and aligned with contractual commitments.
• Database & Data Management : Maintain and evolve interview and contact databases by organizing, updating, and reporting on leads, opportunities, and program data to support ongoing client updates and analyst workflows.
• Data Preparation & Analyst Support : Prepare and organize opportunity and interview data for analyst review, ensuring inputs are clean, structured, and ready for insight generation.
• Operational Excellence & Continuous Improvement : Identify opportunities to improve workflows, documentation, and use of AI‑driven tools to move faster, reduce friction, and scale research operations efficiently.

What Success Looks Like

We want you to love the role you are in and believe these skills and experiences will help you to be successful! You’ll know you’re successful when :

What You Bring

Must Haves

Nice-to-Haves

Not ticking every box? That’s okay. We take potential into consideration. An equivalent combination of education and experience may be accepted in lieu of the specifics listed above. If you know you have what it takes, even if that’s different from what we’ve described, be sure to explain why in your application.

At Klue, we’re committed to building a high‑performing team where people feel a strong sense of belonging, can be their authentic selves, and are able to reach their full potential. If there’s anything we can do to make our hiring process more accessible or to better support you, please let us know – we’re happy to accommodate.

Why Klue Might Be the Perfect Fit For You

At Klue, you’ll push the boundaries of what’s possible. For yourself, your team, and our customers. The environment here feels more startup than corporate. You’ll roll up your sleeves, build, iterate, and level up. This is a place where your ideas matter, you can shape what comes next, and leave your mark.

If you’re looking to join a category‑defining company… where you own big outcomes, influence real customers, and work with smart, gritty people… you’ll thrive here.

Unlock Your Potential. Take Risks. Take Action. Innovate

How We Work At Klue

We love the balance of connection and flexibility. We work Office‑First , with a hybrid touch, and work together in our vibrant offices on Mondays, Wednesdays & Thursdays to collaborate, brainstorm, and build together.

Our main hiring hubs are in :

Our Commitment to You

About Klue

We’re on a mission to help organizations stop losing winnable deals. Klue’s AI agents generate market, competitor, and buyer insights in a unified platform. We ensure it’s trustworthy, automated, and activated across every department, so they have the answers they need to own their market.

✨ Here’s what makes us tick :

Explore More

By submitting your application, you agree that Klue may collect your personal data for recruiting, global organization planning, and related purposes. We may use automated or AI‑assisted tools to support our recruitment process. All hiring decisions are made by our hiring team.

Compensation Range : CA$55K - CA$60K

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