Junior Bilingual (French / English) Help Desk Analyst to provide technical assistance to computer system users with one of our major banking clients-
Location : Scarborough - 2 weeks training onsite and then Hybrid work model 4 days onsite per month
Contract Duration : 12 months
Schedule Hours : Monday Friday Either 9 : 30 am 5 : 30 pm or 10 : 30-6 : 30 pm, late shift coverage required on a rotation basis every 6 weeks - 12 pm - 8 pm shift
Business group : CS&S Technical Support Help Desk
Summary :
The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
Typical Day in Role :
- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level
- Troubleshooting customer concerns over inbound phone calls
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Must Haves :
- Fluent English / French- Mandatory (no exceptions, bilingual and fluency in both required) -
- 1-2 Years Customer Service Experience
- 1-3 years of browser troubleshooting practices
- Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.
Nice to Have
- Previous Help Desk or Contact Center experience
- Technical Help Desk Experience
Education :
College / University in related field preferred but not required
Best vs Avg Candidate :
Strong technical helpdesk experience with strong language proficiency.
1 round of interview over video conference 1 hour
- Manager will send out technical assessment test to be completed within 24 hours after receiving once interview is completed.
Jr. Business Process Analyst to work with large banking client - 65180-1
Business Process Analyst to work with large banking client - -1 . Perform analysis to detect inefficiencies within the scope of a given workflow. Spreadsheet software and flow-charting tools, and various business process analysis tools. As-is), compare them to the future and improved designs (To-be)...
Bilingual Customer Service Agent (Fluent in French or Spanish, and English)
To perform this job successfully, an individual should have knowledge of; Internet Software; Spreadsheet Software (Excel); Electronic Mail Software (Outlook); Word Processing Software (Word); Presentation Software (PowerPoint); Call Management System considered asset. Ability to effectively present ...
Jr. Business Intelligence Analyst to support Digital Channels for our large banking client - 61888
Business Intelligence Analyst to support Digital Channels for our large banking client -. The analytics is primarily on Customers’ Online and Mobile banking features usage to improve engagement. Strong experience within data preparation, data analysis, and statistical tool sets including but not lim...
Bilingual Talent Acquisition Specialist (French & English)
The selected candidate will be based in our Markham office and will occasionally need to travel to our shops located in Kitchener and Scarborough. Renowned for our strong focus on health and safety, family spirit and culture of innovation, we take pride in being the heartbeat of major construction p...
Sr Business Analyst to provide Business Process re-engineering in support of the maintenance of their internal platform.
The resource will also be asked to assist with putting together a training framework, including onboarding and mentorship as well as to perform other duties identified by the Project Authority. Sr Business Analyst to provide Business Process re-engineering in support of the maintenance of their inte...
Bilingual Operations Analyst ( English/ French) for a Bank
Manpower is currently hiring for Bilingual operational Analyst ( English/ French) for a Banking Client in Toronto. As an Operations Analyst in the team, you will be responsible for Commercial mortgage loan disbursements, monitoring prefunding conditions/AML requirements, updating systems with client...
Send your CV to our Talent Pool
This is a blank position to add candidates to the Talent Pool. This is a blank position to add candidates to the Talent Pool. ...
Bilingual Credit and Collections Associate (French/English)
This role offers an hourly rate of $25-27 and is an excellent opportunity for a professional with strong organizational skills and bilingual capabilities. Apply now to this Bilingual Credit and Collections Associate (French/English) job in Brampton, ON. Adecco is currently seeking a detail-oriented ...
Technical Systems Analyst - Expert
In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's...
In Need of a Day Nanny for our One Year Old Son
We are looking for a nanny to look after our one-year old son as we both return to work. We have a 10-year old cat who mostly keeps to herself but someone who has comfort with cats is a benefit. The role is for 6-months with the potential to extend in April depending on circumstances. One parent wil...